Assistant Food and Beverage Manager - Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $63,000.00
Work Schedule
Flexible
Benefits
Go Hilton travel program
Employee Stock Purchase Program
maternity and parental leave
debt-free education
Flexible Shifts
Comprehensive health insurance
Mental Health Resources
Paid Time Off
401K plan and company match
Job Description
The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is a premium full-service hotel located at the heart of Chicago's vibrant Magnificent Mile. As part of the globally recognized Hilton brand, the hotel offers guests an exceptional blend of quality accommodations and warm hospitality. Renowned for its convenient location, spacious suites, and extensive amenities, the Embassy Suites by Hilton Chicago Downtown Magnificent Mile caters to both business travelers and tourists seeking a remarkable stay in one of Chicago's most dynamic neighborhoods. The hotel is committed to maintaining the highest standards of service, providing guests with comfortable lodging and an outstanding... Show More
Job Requirements
- High school diploma or equivalent
- At least 1-2 years of leadership experience in food and beverage
- Proven customer service skills
- Ability to work flexible shifts and weekends
- Strong organizational and problem-solving skills
- Ability to communicate effectively with guests and team members
- Commitment to upholding Hilton's values and standards
Job Qualifications
- At least 1-2 years of leadership experience in food and beverage
- Genuine passion for customer service and creating memorable experiences for guests
- Strong communication and interpersonal skills
- Ability to manage multiple food and beverage outlets and operations
- Knowledge of health, safety, sanitation, and alcohol awareness standards
- Experience with budget management and forecasting
- Ability to lead, motivate and develop a team
Job Duties
- Assist in the management of all food and beverage operations including guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management, and meeting participation and facilitation
- Ensure consistency in food quality and presentation and monitor cost and portion controls
- Assist in monitoring and developing team member performance including supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Assist in recruiting, interviewing and training team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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