Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $72,000.00
Work Schedule
Flexible
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Paid Time Off
401k plan with company match
Job Description
Terranea Resort is a premier oceanfront luxury resort located in Rancho Palos Verdes, California. Renowned for its breathtaking views and exceptional guest experiences, Terranea Resort offers a wide range of amenities including fine dining, spa services, tennis courts, and recreational activities. As one of the leading luxury resorts in Southern California, it prides itself on superior service, attention to detail, and creating memorable stays for guests. The resort is committed to environmental stewardship and sustainability while maintaining a high standard of luxury and comfort for its visitors. With world-class restaurants and vibrant event spaces, Terranea attracts both leisure and business... Show More
Job Requirements
- high school diploma or equivalent required
- two or four year degree in field of choice preferred
- at least 3 years of food and beverage leadership experience required
- prior four or five star experience preferred
- at least two years supervisory experience preferred
- valid food handler and tips certification required
- ability to work a flexible schedule that may include evenings, weekends and holidays
Job Qualifications
- excellent leadership skills
- positive example for staff
- ability to work well under pressure
- ability to accurately follow instructions, both verbally and written
- highly detailed orientated
- excellent computer skills
- strong working knowledge of microsoft office programs
- ability to work in a fast paced environment
- excellent listening skills
- excellent communication skills
- professional in appearance and demeanor
- ability to ensure a teamwork environment
- ability to deal effectively and interact well with guests and associates
- ability to resolve problems/conflicts in a diplomatic and tactful manner
- passion for creating an exceptional experience for all guests
Job Duties
- maintains a commitment to customer service and guest satisfaction
- leads and supervises the outlets team
- assists with preparing forecasts and reports and assists in the development of the food & beverage budget
- ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
- takes initiative to develop and execute new promotions, events, etc.
- enforces high standards of hygiene and sanitation within the outlets
- tracks payroll and revenue daily
- ensures the security of monies, credit and financial transactions
- assists with establishing par levels for supplies and equipment
- supervises the performance, attendance, attitudes, appearance and conduct of service team
- manages timely completion of performance appraisals of service team
- assists in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance
- develops and implements controls for expense management
- helps to implement strategies to continually improve revenues
- assists with the development, training and inspiration of outlets staff for promotion
- assists with the design and implementation of training programs
- empowers team to exceed service standards
- instills a calm, organized approach in all stressful situations
- works with HR to recruit and hire staff
- helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates
- completes all proper new hire and termination paperwork
- assists with ordering all necessary office supplies and ensures proper stocking levels
- maintains a safe and pleasant work environment
- ensures cleanliness of outlets’ storage rooms
- promotes high associate morale
- recommends discipline and/or termination when appropriate of team members
- takes a proactive approach to coaching and counseling
- conducts staff meetings as necessary
- attends appropriate resort, division and department meetings
- resolves guest issues promptly and with great care and effectiveness
- maintains a strong knowledge of hospitality trends, especially food & beverage
- utilizes labor management tools to schedule and control labor costs
- offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
- interacts with resort staff in a professional manner, assisting other departments with necessary information
- always maintains a professional demeanor and attitude
- communicates all pertinent information to the outlets team
- ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
- provides general resort information for guests
- maintains an up to date working knowledge of all resort amenities as well as any special events
- up sells other resort services and amenities to guests
- maintains a professional appearance
- follows all Terranea Resort dress code standards
- remains alert, courteous and helpful to the guests and colleagues at all time
- performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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