Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,700.00 - $61,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
health benefits
retirement savings
Paid Time Off
Professional Development
Employee Discounts
wellness programs
Flexible work environment
Job Description
Performance Hospitality Management (PHM) is a renowned hospitality management company dedicated to delivering exceptional food and beverage experiences across a variety of venues including restaurants, bars, in-room dining, and banquets. Known for its commitment to quality, innovation, and guest satisfaction, PHM operates in a dynamic industry where excellence in service and operational efficiency are paramount. The company prides itself on fostering a vibrant and inclusive work environment, promoting professional growth, and upholding the highest standards in hospitality management. PHM is recognized for offering competitive salaries, comprehensive health benefits, and opportunities for career advancement, making it an attractive employer for talent... Show More
Job Requirements
- 2-4+ years of restaurant or hotel F&B experience with 1+ year in a supervisory/lead role
- strong guest-service mindset and floor presence
- working knowledge of POS, reservations/waitlist platforms, and inventory tools
- proficient in Microsoft 365/Google Workspace
- solid grasp of labor management, basic P&L concepts, and cost controls
- ServSafe Food Protection Manager and TIPS/TEAM/ServSafe Alcohol preferred or obtained within 30 days
- flexible availability including nights, weekends, and holidays
- reliable, organized, and detail-oriented
- bilingual a plus
- hospitality coursework/degree preferred
Job Qualifications
- 2-4+ years of restaurant or hotel F&B experience with 1+ year in a supervisory/lead role
- strong guest-service mindset and floor presence
- confident conflict resolution and communication skills
- working knowledge of POS, reservations/waitlist platforms, and inventory tools
- proficient in Microsoft 365/Google Workspace
- solid grasp of labor management, basic P&L concepts, and cost controls
- ServSafe Food Protection Manager and TIPS/TEAM/ServSafe Alcohol preferred or obtained within 30 days
- flexible availability including nights, weekends, and holidays
- reliable, organized, and detail-oriented
- bilingual a plus
- hospitality coursework/degree preferred
Job Duties
- Lead service on the floor
- greet guests, resolve issues, and oversee VIP/table touches and service recovery
- ensure sequence-of-service, timing, and presentation standards
- maintain ambiance, cleanliness, and safety
- recruit, train, schedule, and coach servers, bartenders, hosts, and support staff
- run pre-shift lineups and tastings
- reinforce SOPs, steps of service, and upselling
- recognize top performers and address gaps promptly
- manage shift labor to forecast
- track sales mix, check averages, and cover counts
- support inventory and cost controls (COGS/beverage variance, waste, comps/voids) and cash handling/POS compliance
- enforce food safety and sanitation (ServSafe/HACCP), responsible alcohol service (TIPS/TEAM), and OSHA policies
- maintain allergy/labeling practices and conduct line checks, temperature logs, and cleaning schedules
- review BEOs
- coordinate setup, staffing, and execution with Banquet Captain and Culinary
- ensure on-time service and accurate charge capture
- support menu rollouts, tastings, and training materials
- maintain recipe/spec adherence and portion control
- leverage POS, reservation/waitlist, and inventory systems
- produce shift notes, incident reports, and KPI recaps
- partner with Culinary, Stewarding, Purchasing, Sales/Events, and Engineering to ensure smooth operations and quick issue resolution
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
You may be also interested in: