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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences through a dedicated and attentive team. With a strong emphasis on service excellence, Hyatt caters to discerning travelers by offering upscale accommodations, refined dining options, and unparalleled customer care. The brand has built a reputation on creating meaningful and memorable moments for guests, underpinned by a culture of warmth, professionalism, and strong operational standards. Hyatt operates multiple food and beverage outlets including banquets, restaurants, lounges, and in-room dining, ensuring a diverse range of culinary experiences that align with its overall brand promise.
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Job Requirements
- 4 years or more of progressive hotel Food and Beverage experience
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- High energy
- Entrepreneurial spirit
- Motivational leader
- Proven track record in high volume concept
- Effective communicator
- Effective in providing exceptional customer service
- Ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
- Experience implementing new F&B concepts
Job Qualifications
- 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new F&B concepts
Job Duties
- Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Implement and maintain F&B sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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