Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $98,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The Ritz-Carlton Key Biscayne Miami is a renowned luxury hotel located at 455 Grand Bay Drive, Miami, Florida. As part of the prestigious Ritz-Carlton brand under Marriott International, this property stands out for its exceptional commitment to delivering world-class hospitality experiences. The Ritz-Carlton is known globally for its unwavering dedication to quality, elegance, and the personalized service it provides to every guest. This commitment is reflected in the hotel's Gold Standards, which serve as the foundation for every employee's role in delivering gracious and thoughtful service. With over 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen craft experiences so... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in food and beverage or culinary area
- or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality or related major
- 2 years experience in food and beverage or culinary area
- ability to work full time
- willingness to participate in ongoing training
- strong communication skills
- ability to stand and walk for extended periods
- flexibility to work evenings, weekends and holidays
Job Qualifications
- High school diploma or GED with 4 years of experience in food and beverage or related area
- or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience
- proven leadership and communication skills
- experience in supervising restaurant or food service operations
- knowledge of sanitation standards and compliance
- ability to manage budgets and achieve financial goals
- strong customer service orientation
- capability to handle guest complaints effectively
- training and coaching abilities
- problem-solving skills
- teamwork and collaboration orientation
Job Duties
- Handles employee questions and concerns
- monitors employees to ensure performance expectations are met
- provides feedback to employees based on observation of service behaviors
- assists in supervising daily shift operations
- supervises restaurant and related areas in the absence of the director or manager
- participates in department meetings by communicating departmental goals
- ensures all employees have proper supplies, equipment and uniforms
- communicates with Chef and Restaurant Manager on food quality and service issues
- verifies compliance with all restaurant policies and procedures
- monitors alcohol beverage service compliance
- manages to achieve or exceed budgeted goals
- performs duties of restaurant employees as necessary
- opens and closes restaurant shifts
- interacts with guests to obtain feedback on quality and service
- supervises staffing levels to meet operational needs
- encourages excellent customer service
- handles guest complaints
- strives to improve service performance
- sets a positive example for guest relations
- reviews comment cards and guest satisfaction results with employees
- meets and greets guests
- supervises on-going training initiatives
- uses available training tools
- communicates performance expectations
- coaches and counsels employees
- provides information to supervisors and coworkers
- analyzes information to solve problems
- assists servers and hosts during peak times
- recognizes good quality products and presentations
- supervises daily shift operations when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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