Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,767.89 - $69,709.87
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
401(k) matching
Employee assistance program
Tuition Reimbursement
Life insurance
short-term disability
Job Description
AmeriCU is a well-established not-for-profit credit union headquartered in Rome, New York, managing assets exceeding $2.7 billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. Since its inception 75 years ago, AmeriCU has consistently demonstrated a strong commitment to fostering financial well-being and community growth. The credit union is recognized for its employee-centric culture, having been named one of the Best Companies to Work for in New York State in 2025 and ranked number 27 by American Banker among the top credit unions to work for nationwide. AmeriCU places high... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in financial services or related field
- Previous experience in a leadership or management role
- Proficiency with financial software and credit union systems
- Strong problem-solving and decision-making abilities
- Effective interpersonal skills and ability to resolve conflicts
- Must be able to work full time
- Eligible to work in the United States
Job Qualifications
- Bachelor's degree preferred
- Experience in financial services or banking industry
- Proven leadership or supervisory experience
- Strong knowledge of credit union products and services
- Excellent customer service and communication skills
- Ability to analyze financial information and deliver consultative sales
- Demonstrated ability to work collaboratively with teams and external partners
- Commitment to community involvement and financial education
Job Duties
- Lead and support Financial Center staff in achieving sales, service, and referral goals aligned with AmeriCU's Strategic Plan
- Oversee daily operations, ensuring accuracy, efficiency, and exceptional member service
- Serve as a subject matter expert on credit union products, services, and procedures
- Resolve complex transactions and member concerns, and provide guidance to staff
- Collaborate with internal partners and vendors to manage expenses within budget
- Deliver consultative sales solutions, interpreting credit reports and identifying opportunities for loans, credit cards, and other financial products
- Build strong relationships with members and deepen engagement through community outreach and financial literacy initiatives
- Assist in recruiting, coaching, and developing high-performing team members
- Ensure compliance with HR, operational, risk, and audit policies
- Support employee development through performance management and training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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