Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $40,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, boasting 43 destinations across North America along with a strong presence in online sports betting and iCasino via theScore Bet Sportsbook and Casino. The company has grown to become a prominent name in the entertainment industry by delivering thrilling and innovative experiences that captivate diverse audiences. PENN Entertainment is not only committed to bringing exciting entertainment options but also prioritizes the growth and well-being of its team members. The company fosters an environment that encourages career advancement and personal development while promoting a healthy work-life... Show More
Job Requirements
- Must be at least 21 years of age
- Associates degree in related field or equivalent education and experience
- Minimum two years of Food and Beverage experience
- Minimum two years' supervisory experience
- Ability to interact with guests and staff and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Ability to perform basic arithmetic including adding, subtracting, multiplying, dividing, and interpreting graphs
- Flexibility to work all shifts including holidays, nights, weekends, and overtime
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to present information and respond to questions effectively
- Must successfully complete ServSafe Alcohol training certification
Job Qualifications
- Associates degree in a related field or equivalent combination of education and experience
- Minimum of two years of Food and Beverage experience
- At least two years of previous supervisory experience
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to write reports and business correspondence
- Strong interpersonal skills to interact diplomatically with guests and staff
- Ability to perform arithmetic operations including rates, ratios, and percentages
- Effective verbal presentation skills for diverse audiences
- Certification in ServSafe Alcohol training
Job Duties
- Supervising an F&B Outlet designated to this role and managing the daily shift operations
- Supporting, administering and managing operational goals while monitoring performance and profit objectives
- Adhering to scheduling and coordinating with management on scheduling issues with guest satisfaction in mind
- Assisting in the department budget process and recommending improvements while ensuring budget compliance
- Promoting and demonstrating superior customer service standards and addressing issues promptly
- Enforcing gaming laws and regulations applicable to the Food & Beverage Department
- Assisting in developing food service procedures and inspecting menu items for quality and satisfaction
- Assisting with sanitary service standards to ensure pleasant guest experiences
- Monitoring cost control methods including pars and inventory management
- Supporting administrative duties as assigned
- Ensuring compliance with regulatory requirements and reporting issues to management
- Maintaining strict confidentiality on departmental and company matters
- Developing and conducting staff training and development programs
- Overseeing employee rewards and recognition programs
- Evaluating team member performance and providing constructive feedback
- Recommending staffing actions including interviewing and hiring
- Managing scheduling and workflow to meet business needs
- Providing employee coaching, counseling, and discipline as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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