Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,700.00 - $57,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Day 1 Benefits
401K Program
Company Perks
career opportunities
Advancement Programs
scholarships
Job Description
PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming experiences industry. With 43 destinations across North America, they also offer online sports betting and iCasino services through theScore Bet Sportsbook and Casino. PENN Entertainment has positioned itself as an industry leader by not only delivering exciting entertainment and gaming experiences but also by committing to values such as diversity, sustainability, community, and employee development. The company culture emphasizes having fun, fostering enthusiasm, and supporting career growth for its employees, making it an engaging and dynamic workplace. Employees at PENN Entertainment work with a diverse... Show More
Job Requirements
- Must be at least 21 years of age
- Flexible to work all shifts including holidays, nights, weekends and overtime as business needs dictate
- Ability to write reports and business correspondence
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
- Must be proficient in Microsoft applications Excel, Word and Outlook
- Ability to interact with guests, staff and colleagues and resolve problems diplomatically
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Must successfully complete ServSafe Alcohol certification course training
- Must possess a valid driver’s license and acceptable driving history
- Ability to read and interpret documents in English
- Ability to communicate verbally and in writing in English
Job Qualifications
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of Food and Beverage experience
- Minimum two years previous supervisory experience
- Ability to interact with guests and staff and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Proficient in Microsoft Excel, Word, and Outlook
- Ability to effectively present information and respond to questions from groups
- Ability to add, subtract, multiply and divide using whole numbers, fractions, and decimals
- Ability to compute rate, ratio, and percent and interpret bar graphs
Job Duties
- Supervise an F&B outlet and manage daily shift operations
- Support, administer and manage operational goals and monitor performance and profit objectives
- Adhere to scheduling and coordinate with manager on scheduling concerns with attention to guest satisfaction
- Assist in budget processes and provide recommendations while ensuring compliance to departmental budget initiatives
- Enthusiastically support and promote superior customer service and ensure all team members follow customer service standards
- Enforce knowledge of and comply with all gaming laws and regulations related to the F&B department
- Assist in maintaining and developing food service procedures and inspect menu items for customer satisfaction
- Maintain cost control methods by monitoring inventory and pars
- Assist Food & Beverage Outlet Assistant Manager with administrative duties
- Ensure compliance with all regulatory requirements and report potential issues
- Maintain confidentiality in all departmental and company matters
- Manage staff development, training, and employee engagement programs
- Evaluate team members and provide constructive feedback
- Recommend staffing, hiring, and scheduling to meet business needs
- Manage work procedures and expedite workflow
- Provide recommendations on employee performance including disciplining, coaching, and counseling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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