Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $74,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
La Bahia Hotel & Spa is a prestigious luxury hotel nestled along the breathtaking Pacific Coast, where the tip of Monterey Bay meets Santa Cruz's coveted Main Beach. The hotel is steeped in romantic Spanish-Mediterranean architecture, offering a scenic and culturally rich environment for both locals and travelers. Guests at La Bahia Hotel & Spa enjoy a unique blend of globally influenced cuisine, exquisite cocktails, and wellness rituals that draw from the region's rich agricultural bounty and coastal spirit. With an emphasis on exceptional service and upscale hospitality, La Bahia Hotel & Spa provides an unforgettable experience inspired by Forbes... Show More
Job Requirements
- Minimum 2/3 years experience in food and beverage supervisory role
- Experience in luxury hotel or resort environment
- Knowledge of federal, state and local health and safety regulations
- Ability to lead and motivate a diverse team
- Strong communication and interpersonal skills
- Ability to manage budgets and operational costs
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent
- Proficiency in inventory and supply management
Job Qualifications
- 2/3 years or more minimum experience in F&B supervisory role in a luxury hotel and/or resort overseeing multiple departments
- Luxury resort experience preferred
- Hotel opening experience a plus
- Dynamic and entrepreneurial - able to lead a team to success by leading by example
- Knowledge of local and state laws and regulations as relates to the rooms department
- Knowledge of luxury service standards (Forbes 5 Star, AAA 5 Diamond)
- Strong leadership skills
- A natural motivator
- Strong management reporting skills
- Strong business acumen
- Strong communication skills (written, verbal and formal presentation style)
- Strong problem-solving skills
- Effective decision-making skills
- Effective conflict management skills
- Ability to influence others
- Strong organizational skills
Job Duties
- Assisting in managing day-to-day operations
- Provides services that are above and beyond for customer satisfaction and retention
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, ensuring the quality and standards and meeting the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available/ approachable for all guests
- Reviews comment cards and guest satisfaction results with employees
- Responds in a timely manner to customer service department request
- Assists in the ordering of F&B supplies, cleaning supplies and uniforms
- Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures
- Supports and supervises an effective monthly self-inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to ensure understanding
- Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendations for improvements
- Follows property specific second effort and recovery plan
- Stays readily available/ approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Analyzes information and evaluates results to choose the best solution and solve problems
- Perform hourly job function if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress report
- Perform opening and closing duties as assigned
- Perform additional duties as assigned, demonstrating flexibility and leadership within the scope of the role
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: