Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.50 - $28.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a vast portfolio encompassing over 400 hotels worldwide, including regions across North America, Europe, the Caribbean, and Latin America. With over $15 billion of assets under management, Highgate has built a reputation as an industry innovator over the past 30 years by expertly guiding properties through every phase of their lifecycle, from initial planning and development to recapitalization and eventual disposition. The company is recognized for its diverse collection of bespoke lifestyle hotel brands, legacy brands, and independent resorts that blend contemporary programming with cutting-edge digital acumen.... Show More
Job Requirements
- Minimum 2 years of progressive experience in hotel or related field
- 4-year college degree or 2-year college degree with 1 or more years of related experience
- Ability to lift and carry up to 50 pounds occasionally and 20 pounds frequently
- Strong verbal and written communication skills
- Effective listening and problem-solving abilities
- Ability to multitask and prioritize
- Friendly and courteous attitude
- Willingness to work long and varied hours
- Attendance at all required meetings and trainings
- Ability to maintain confidentiality
- Maintain high standards of personal appearance including wearing nametag
- Compliance with company standards for safe and efficient operations
- Ability to work in Management on Duty (M.O.D.) coverage
- Capability to use data and information to meet objectives
- Maintain regular attendance
- Perform other duties as assigned
- Maintain warm and friendly demeanor
Job Qualifications
- At least 2 years of progressive experience in hotel or related field
- 4-year college degree or 2-year college degree with 1 or more years of related experience
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify employee and guest concerns
- Capacity to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented demeanor
- Willingness to work long hours as sometimes required
- Ability to participate in Management on Duty (M.O.D.) coverage
- Commitment to attendance and punctuality in line with company standards
- High personal appearance and grooming standards
- Capability to handle complex information and maintain confidentiality
- Problem-solving skills and proactive approach
- Ability to adapt to varied scheduling needs
- Experience conducting staff performance reviews and employee training
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees at all times
- Oversee all aspects of daily outlet operations
- Supervise outlet personnel
- Respond to guest complaints promptly
- Coordinate and communicate issues with other F&B managers
- Keep immediate supervisor informed of problems or attention-required matters
- Assist in loss prevention efforts within the outlet
- Prepare and submit required reports such as wage progress, payroll, revenue, schedules, and quarterly action plans
- Monitor quality of service in the F&B outlet
- Assist with menu planning and preparation
- Ensure compliance with local liquor laws, health, sanitation regulations, SOPs, and requisition procedures
- Remain visible on the floor and assist staff during meal periods
- Conduct staff performance reviews according to Highgate standards
- Train employees on SOPs and job tasks
- Participate in departmental and hotel training programs
- Interview candidates for F&B front-of-house positions and manage hiring approvals
- Support F&B Manager in banquet execution
- Complete tip reporting
- Implement and monitor corporate promotions and buffet or three-meal concepts as applicable
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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