Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
access to company discounts
Free Meals
Free parking
health and income protection benefits
Professional and personal development
volunteer opportunities
Job Description
MGM Resorts International is a leading global entertainment and hospitality company, renowned for its exceptional resorts, casinos, and entertainment offerings. Operating primarily in Las Vegas, Nevada, MGM Resorts provides guests with world-class experiences across its diverse properties, including luxury hotels, fine dining establishments, vibrant casinos, and spectacular live entertainment venues. With a strong focus on innovation, service excellence, and creating memorable guest experiences, MGM Resorts International stands as one of the most influential names in the hospitality and gaming industry worldwide.
The role of Assistant Executive Housekeeper at Aria, a premier resort under the MGM Resorts umbrella, is a critic... Show More
The role of Assistant Executive Housekeeper at Aria, a premier resort under the MGM Resorts umbrella, is a critic... Show More
Job Requirements
- Bachelor degree preferred
- 2+ years of prior relevant experience in housekeeping or EVS
- 1+ years of prior relevant supervisory experience in a union (bargaining unit) property
- Bilingual in Spanish highly preferred
Job Qualifications
- Bachelor degree preferred
- 2+ years of prior relevant experience in housekeeping or EVS
- 1+ years of prior relevant supervisory experience in a union (bargaining unit) property
- Bilingual in Spanish highly preferred
Job Duties
- Oversee assigned operational functions in alignment with the strategic plan and vision for the department, division, and property
- Ensure the consistent delivery and measurement of guest service standards within Housekeeping, adhering to the company's established guidelines and expectations
- Lead the research, development, evaluation, and implementation of new products, services, technologies, and processes to maintain a competitive edge and meet evolving guest needs in the dynamic hospitality and gaming environment
- Manage all Human Resources responsibilities for Housekeeping, including recruitment, performance management, and employee relations
- Mentor and coach Housekeeping Floor Managers, providing them with additional responsibilities and development opportunities to promote career growth
- Assume full responsibility for the Executive Housekeeper's duties in their absence
- Foster a team-oriented culture, emphasizing the importance of delivering exceptional service and maintaining a commitment to excellence
- Ensure compliance with guest service standards, departmental policies, and procedures, identifying and correcting inefficiencies or issues that hinder service excellence
- Oversee accountability processes, ensuring adherence to budgetary guidelines, company policies, departmental standards, and legal requirements
- Manage both short- and long-term departmental objectives, documenting and communicating any issues that could impact future goals to the Executive Housekeeper
- Continuously assess staffing levels based on business demands and recommend appropriate adjustments
- Respond promptly and professionally to guest interactions, ensuring effective problem resolution and positive guest experiences
- Conduct daily room inspections to verify that Housekeeping Floor Managers and Guest Room Attendants meet sanitation and quality standards
- Train and support Housekeeping Floor Managers to perform room inspections in accordance with quality assurance guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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