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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished hospitality company widely recognized for its comprehensive and fully integrated approach to hotel management and client service excellence. With a strong commitment to fostering diverse and inclusive work environments, the company empowers its associates to take initiative, be proactive, and contribute meaningfully to the success of their properties. Driftwood Hospitality Management operates a portfolio of hotels that cater to various guest needs, focusing on delivering outstanding experiences through attention to detail, high service standards, and adherence to brand values. As an equal opportunity employer, the company considers qualified applicants without discrimination on any legally... Show More
Job Requirements
- High school diploma or equivalent
- Hotel housekeeping manager experience
- Effective listening skills
- Strong commitment to customer service
- Excellent communication and interpersonal abilities
- Ability to multitask and remain flexible
- Capability to work under pressure
- Patience when dealing with associates and guests
Job Qualifications
- High school diploma or equivalent required
- Must have hotel housekeeping manager experience
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Committed to providing unparalleled customer service
- Excellent communication and interpersonal skills
- Flexible enough to manage multiple tasks
- Works effectively under pressure and with distractions
- Demonstrates patience when interacting with associates and customers
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Inspect guest rooms public areas and grounds for cleanliness appearance and safety
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns
- Prepare schedules based upon occupancy and assign duties to associates
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Comply with DHM internal audit standards pertaining to key control and risk management areas such as lost and found key control guest room safety
- Maintain departmental expenses in line with budget as described by General Manager
- Ensure compliance with specific brand standards
- Follow sustainability guidelines and practices related to hotel brand standards
- Practice safe work habits follow MSDS and OSHA standards wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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