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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $22.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Life insurance
Job Description
HHM Hotels is a distinguished hospitality group known for upholding the highest standards of service, sustainability, and guest satisfaction. With a commitment to delivering exceptional guest experiences, HHM Hotels integrates both classic and contemporary approaches in hotel management. The company focuses on fostering a supportive work environment where employees can grow their careers, contributing to the brand's reputation for quality and hospitality excellence. HHM Hotels operates multiple properties with a shared ethos centered on integrity, respect, and sustainability, including their signature EarthView program, which promotes environmentally responsible practices across all departments. HHM is proud to be an equal-opportunity employer, committed... Show More
Job Requirements
- High school diploma or equivalent preferred
- Two years previous housekeeping supervisor experience required
- Ability to work varied schedules including holidays, weekends and occasional alternate shifts
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- Strong organizational and multitasking skills
Job Qualifications
- High school diploma or equivalent preferred
- Two years previous housekeeping supervisor experience required
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of housekeeping operations and hotel standards
- Ability to handle guest complaints diplomatically
- Understanding of safety and sanitation practices
- Commitment to sustainability and environmental practices
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety
- Answer inquiries pertaining to hotel policies and service and resolve guests' complaints and concerns
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs
- Take inventory and submit periodic inventory orders to insure supplies are purchased timely
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Develop and implement policies and procedures for the operation of the department or the hotel
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits
- follow MSDS and OSHA standards
- wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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