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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Referral program
Employee stock purchase plan
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished 4-star full-service resort nestled on 25 acres of lush greenery in Southern Colorado Springs. Since its opening in 1985, the resort has offered guests an exceptional hospitality experience enriched by breathtaking mountain views and a variety of engaging activities such as golf, swimming, and tennis. As part of the esteemed Hyatt brand, Cheyenne Mountain Resort is committed to maintaining high standards of service and hospitality, fostering career growth opportunities, and cultivating a supportive and inclusive workplace environment. Hyatt colleagues are known for their dedication to excellence, teamwork, and a shared mission... Show More
Job Requirements
- Must be authorized to work in the United States
- 2-3 years of progressive hotel housekeeping experience
- refined verbal and written communication skills
- demonstrated ability to effectively interact with people of different backgrounds
- must possess high energy and motivation
- proficiency in Microsoft Word, Excel, and HotSOS
- excellent organizational and interpersonal skills
Job Qualifications
- Must be authorized to work in the United States
- refined verbal and written communication skills
- demonstrated ability to effectively interact with people of different backgrounds
- 2-3 years of progressive hotel housekeeping experience
- service oriented style with professional presentation skills
- hotel/hospitality degree an asset but not required
- must possess high energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service ability, and capability to improve the bottom line
- proficiency in Microsoft Word, Excel, and HotSOS
- excellent organizational, interpersonal and administrative skills
Job Duties
- Create and execute procedures to assist the hotel in reaching service scores on guest/colleague surveys
- support the Housekeeping and Laundry Department while working closely with other managers and departments
- supervise, coach and motivate department colleagues towards achieving exceptional guest service and positive engagement
- manage and perform quarterly linen inventory to maintain accurate par levels and quality
- conduct daily walk-throughs to ensure health and safety compliance
- handle colleague issues with prompt response time
- participate in pre-shift and department meetings
- analyze guest satisfaction results and prepare and implement action plans
- organize team-building activities
- encourage active participation in achieving divisional goals
- apply consistent accountability and follow through
- recruit, select and develop Housekeeping and Laundry professionals
- ensure delivery of brand promise and exceptional guest service
- handle guest and internal customer complaints courteously and efficiently
- maintain positive guest and colleague interactions
- ensure efficiency and courtesy in all Housekeeping services
- manage productivity levels and control utility/payroll costs
- embrace new technology and equipment to improve productivity
- contribute to budget preparation and management
- assign responsibilities and check subordinate performance
- manage cleaning products economically
- maintain adequately equipped workplaces
- conduct monthly inventory checks on equipment, supplies, and linen
- lead daily pre-shift briefings
- maintain understanding of all related service products and alternatives
- organize and follow up with Engineering department on cleaning schedules and work orders
- ensure workplace cleanliness and organization
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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