Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
The Phoenician a Luxury Collection Resort Scottsdale is a prestigious luxury resort located in Scottsdale, Arizona. Part of Marriott International's Luxury Collection Hotels & Resorts, The Phoenician offers guests authentic and memorable experiences by combining upscale accommodations with the cultural heritage and natural beauty of the destination. With over 120 properties worldwide, the Luxury Collection brand is known for its iconic, timeless, and elegant resorts that serve as gateways to unique local cultures and traditions. Marriott International, the parent company, is an industry leader committed to excellence in hospitality, employee growth, and diversity, offering a supportive environment focused on motivation,... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or if no standard educational background, at least 3 years of experience in two of the following areas: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, hospitality skills
- ability to communicate effectively
- ability to lead and manage teams
- customer service orientation
- knowledge of OSHA regulations
- commitment to brand standards and legal compliance
- availability to work full time at The Phoenician Resort in Scottsdale, Arizona
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, hospitality skills
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects the cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists more senior managers in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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