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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional development opportunities
Job Description
The Westin Irving Convention Center at Las Colinas is a renowned full-service hotel located in Irving, Texas, known for its exceptional facilities and commitment to delivering outstanding guest experiences. It is part of Marriott International, a global leader in the hospitality industry dedicated to providing quality service and fostering a diverse, inclusive workplace. The hotel is strategically situated near Dallas-Fort Worth International Airport and local attractions, making it a preferred location for events, conventions, and business gatherings. The Westin brand focuses on wellness and guest well-being, encouraging both guests and associates to embody a healthy and active lifestyle. This approach... Show More
Job Requirements
- High school diploma or GED or equivalent
- minimum 2 years food and beverage or hospitality experience
- or minimum 3 years in two related hospitality areas without formal education
- ability to run shifts and handle scheduling
- proven problem-solving skills
- knowledge of OSHA regulations
- strong interpersonal and leadership skills
- ability to work full time in Irving, Texas
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or at least 3 years of experience in two of the following areas if no standard educational background: food and beverage, culinary, guest services, front desk, housekeeping
- experience running a shift, scheduling, performance management, problem solving, hospitality skills
- knowledge of OSHA regulations
- strong leadership and communication skills
- ability to handle guest complaints effectively
- experience in inventory management and ordering supplies
- ability to train and develop staff
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares checks for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- sets tables according to event type and service standards
- communicates meal requirements, allergies, dietary needs, and special requests to kitchen
- maintains cleanliness of work areas
- leads shift teams to provide high-quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings, and briefings
- trains staff in processes and performance expectations
- assists senior managers in financial and administrative duties
- verifies meeting and event rooms are set according to documentation
- inspects the cleanliness and presentation of china, glass, and silver
- handles guest complaints and verifies guest satisfaction
- manages departmental inventories and orders supplies
- schedules staff to meet business demands and productivity goals
- ensures compliance with OSHA regulations
- creates a motivated and empowering work environment
- participates in employee performance processes and training
- assists in interviewing and hiring team members
- works with Event Planning to ensure flawless event delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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