Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.77 - $42.31
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Paid holidays
Business travel insurance
Job Description
Marriott International is a globally renowned hospitality company, featuring a diverse portfolio of brands, including the prestigious JW Marriott. Located at Santa Clara Marriott, in the heart of California's tech corridor, this property represents Marriott's commitment to excellence in the hospitality industry. The Santa Clara Marriott is a full-service hotel that caters to business and leisure travelers alike by providing exceptional accommodations, innovative meeting spaces, and superior guest services. As part of Marriott International, the hotel upholds the brand’s promise of "Wonderful Hospitality. Always.", offering a welcoming environment that values diversity, teamwork, and holistic well-being for its associates.
The ... Show More
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Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping or related professional area
- or 3 years experience in two of the following areas: food and beverage, culinary, guest services, front desk, housekeeping or related professional area
- proven ability to lead and manage shift teams
- strong organizational and problem-solving skills
- availability to work on-site full time
- ability to communicate effectively with diverse teams and guests
- commitment to uphold brand standards and legal compliance
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- at least 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping or related professional area
- experience running a shift, scheduling, performance management, problem-solving, managing day-to-day operations, hospitality skills
- demonstrated leadership ability and experience in managing teams
- excellent communication and interpersonal skills
- knowledge of OSHA regulations
- familiarity with banquet and event service standards
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to event type and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas
- supports compliance with brand standards and legal obligations
- leads shift teams to provide consistent, high quality service
- coordinates daily stand-up meetings, pre-shift and meal briefings
- trains staff in processes and communicates performance expectations
- assists senior managers with financial and administrative duties
- strives to improve guest and employee satisfaction and maximize financial performance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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