Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Career development opportunities
Job Description
The Ritz-Carlton Charlotte, located at 201 E Trade St, Charlotte, North Carolina, is part of the renowned Ritz-Carlton brand operated under Marriott International, a global leader in luxury hospitality. Known worldwide for exceptional service and attention to detail, The Ritz-Carlton provides an environment where hospitality professionals deliver unforgettable experiences to guests. With over 100 award-winning properties worldwide, The Ritz-Carlton champions a culture of creativity, compassion, and careful craftsmanship in luxury service. This prestigious hotel prides itself on adhering to its iconic "Gold Standards" that define the essence of exceptional guest care and employee values. Employees at The Ritz-Carlton are encouraged... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- if no educational background, at least 3 years of experience in two of the following hospitality areas: food and beverage, culinary, guest services, front desk, housekeeping
- excellent communication skills
- ability to work full-time and in a management role
- ability to lead and motivate teams
- knowledge of banquet and event operations
- commitment to brand standards and legal compliance
- proficiency in scheduling and inventory management
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance manage PAF's, problem solving, running day-to-day operation, hospitality skills
- knowledge and understanding of OSHA regulations
- ability to create and nurture a motivating, empowering, and teamwork-oriented environment
- excellent customer service skills
- ability to handle guest problems and complaints effectively
- skilled in coaching, mentoring, and employee development
- experience participating in employee performance appraisal process
- scheduling employees to meet shift coverage and business demands
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high-quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists more senior managers in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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