Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
bonus eligibility
Job Description
The Ritz-Carlton Charlotte, located at 201 E Trade St, Charlotte, North Carolina, is part of the prestigious Ritz-Carlton brand under Marriott International. This establishment is renowned globally for delivering exceptional luxury experiences and impeccable guest services. The Ritz-Carlton brand is synonymous with sophistication, elegance, and the highest standards of hospitality, attracting top professionals who are passionate about creating memorable moments for every guest. As a cornerstone of Marriott International's award-winning portfolio, The Ritz-Carlton Charlotte upholds the revered "Gold Standards," including the Employee Promise, Credo, and Service Values, which serve as guiding principles for every team member. Working at this renowned... Show More
Job Requirements
- High school diploma or GED or 2-year degree in hotel and restaurant management, hospitality, business administration, or related field
- minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related area
- or minimum 3 years of experience in two of the following areas: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- ability to lead and manage teams
- excellent communication and problem-solving skills
- availability to work full-time on site
- knowledge of brand standards and compliance
- proficiency in scheduling and inventory management
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, and hospitality skills
- strong leadership and communication skills
- ability to train and motivate staff
- knowledge of OSHA regulations and hospitality standards
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects the cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists senior managers in completion of financial and administrative duties
- strives to improve guest/event and employee satisfaction and maximize financial performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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