Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $29.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
recognition programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and high standards of service. Among its portfolio of brands, Marriott Hotels strives to elevate the art of hospitality by innovating at every opportunity and providing comfort and warmth that guests expect worldwide. This particular opportunity is rooted in JW Marriott, part of Marriott's luxury portfolio, featuring over 100 prestigious properties in gateway cities and distinctive resort locations throughout the globe. JW Marriott places great emphasis on its associates, driving a culture where employee happiness translates into superior guest satisfaction. The... Show More
Job Requirements
- high school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or at least 3 years of experience in two areas of hospitality including food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- ability to manage and lead teams effectively
- excellent communication skills
- strong organizational and multitasking abilities
- knowledge of OSHA regulations
- ability to work flexible hours including nights, weekends, and holidays
- proficiency with scheduling and inventory tools
- customer-focused mindset
Job Qualifications
- high school diploma or GED or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, hospitality skills
- knowledge of OSHA regulations
- strong leadership and communication skills
- ability to manage staff and operations in a fast-paced environment
- proficiency with inventory management and scheduling
- customer service orientation
- ability to train and mentor team members
Job Duties
- communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects the cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
- verifies meeting and event rooms/space are set according to event documentation and customer requirements
- leads shifts and actively participates in the servicing of events
- adheres to and reinforces all standards, policies, and procedures
- assists in maintaining inventory of function room amenities and controllable supplies
- attends and participates in pertinent meetings
- attends pre-event/pre-convention meetings to understand group needs
- communicates critical information to banquet, event services and technology teams
- conducts room function inspections prior to each event
- delegates tasks to ensure room sets are on time and meet standards
- verifies employee awareness of event satisfaction surveys and guest satisfaction scores
- maintains attendance log
- manages departmental inventories and assets
- orders supplies
- schedules banquet and event service staff
- utilizes banquet beverage tools to guide beverage supervisor
- practices brand specific meeting services program
- assists with event technology/audio visual team
- works with event planning team to verify flawless delivery of events
- verifies OSHA knowledge is up to date
- creates and nurtures motivating work environment
- participates in department meetings and corrective plans
- encourages employees to provide excellent customer service
- handles guest problems and complaints
- interacts with guests to obtain feedback and meets and greets guests
- identifies developmental needs of others and coaches or mentors
- participates in performance appraisal process
- supports training
- assists in interviewing and hiring
- schedules employees to ensure shift coverage and meet productivity goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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