Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Marriott International is a leading global hospitality company known for its commitment to exceptional guest experiences and innovative service. With a wide portfolio of distinctive hotel brands, including the renowned JW Marriott, Marriott International combines a legacy of quality and luxury with a passion for cultural diversity and employee well-being. Known worldwide for setting industry standards in lodging and guest services, Marriott Hotels focus on continuous improvement, team empowerment, and providing an environment that nurtures both associates and guests alike. Marriott stands out not just as a hotel operator, but as a community builder that values inclusivity and equal opportunity,... Show More
Job Requirements
- High school diploma or GED or 2-year degree
- minimum 2 years experience in relevant hospitality areas
- or minimum 3 years combined experience in two hospitality fields if no degree
- proficiency in managing event operations
- leadership and team management skills
- strong communication and interpersonal abilities
- knowledge of hospitality industry standards
- ability to handle guest complaints effectively
- capability to schedule staff and manage shifts
- understanding of inventory and supply ordering
- familiarity with brand service programs
- flexibility to attend meetings and pre-event briefings
- compliance with safety and legal standards
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or minimum 3 years experience in two hospitality areas if no formal education
- experience in shift running, scheduling, performance management, problem solving, and day-to-day operations
- strong hospitality skills
- knowledge of OSHA regulations
- ability to lead and motivate teams
- excellent customer service and communication skills
- proficiency in managing inventory and event logistics
- experience with banquet beverage control preferred
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks readiness for service
- verifies proper centerpieces are displayed on every table
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to event type and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high-quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings, and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists senior managers in financial and administrative duties
- strives to improve guest and employee satisfaction and maximize financial performance
- verifies meeting and event rooms are set according to documentation and customer requirements
- leads shifts and participates in servicing events
- assists in maintaining inventory of function room amenities and supplies
- attends and participates in pertinent meetings
- communicates critical information to banquet, event services, and event technology teams
- conducts room function inspections before events
- delegates tasks to ensure on-time room sets
- verifies employee awareness of event satisfaction surveys
- maintains attendance log for event employees
- manages departmental inventories and equipment
- orders supplies and schedules staff to forecast and service standards
- utilizes banquet beverage tools for liquor cost control
- practices brand-specific meeting services programs
- assists event technology team when necessary
- works with event planning for flawless event delivery
- verifies knowledge of OSHA regulations
- creates and nurtures a motivating, empowering hotel environment
- participates in department meetings and corrective action plans
- encourages excellent customer service
- handles guest problems and complaints
- interacts with guests for feedback
- meets and greets guests
- identifies developmental needs and coaches employees
- supports training and performance appraisal processes
- assists in interviewing and hiring
- schedules employees to meet business demands and productivity goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter