Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $33.65
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional Development
Job Description
The Ritz-Carlton New Orleans, located at 921 Canal Street in the vibrant city of New Orleans, Louisiana, is one of the premier luxury hotels under the Marriott International portfolio. Known worldwide for its exceptional standards of luxury hospitality, The Ritz-Carlton is dedicated to providing guests with unparalleled experiences marked by impeccable service, elegance, and thoughtful attention to detail. This celebrated hotel is part of a global brand renowned for setting the benchmark in the luxury hotel sector, consistently attracting top talent who share a passion for excellence and a commitment to curating lifelong memories for each guest. The property blends... Show More
Job Requirements
- high school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- at least 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or 3 years experience in two of the following areas: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations
- adherence to brand standards and legal obligations
- ability to lead and train staff
- excellent communication skills
- willingness to work full time on site
- commitment to exceptional customer service
Job Qualifications
- high school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance manage PAFs, problem solving, running day-to-day operation, hospitality skills
- knowledge of OSHA regulations
- ability to coach, mentor, and assist with performance appraisals
- strong customer service and communication skills
Job Duties
- communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to types of events and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings, and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists senior managers in completion of financial and administrative duties
- strives to continually improve guest and employee satisfaction and maximize financial performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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