Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career Development
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hospitality destination known for its exceptional service and extensive event management capabilities. This expansive convention center and hotel complex is part of the prestigious Gaylord Hotels brand, which operates under Marriott International. Marriott is a global leader in the hospitality industry, recognized for its commitment to high-quality guest experiences, a diverse and inclusive work environment, and a broad portfolio of brands. The Gaylord Opryland Resort is not just a hotel; it is a vibrant hub for conferences, banquets, and various large-scale events, providing a dynamic workplace for... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or at least 3 years experience in two of the following areas of hospitality: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- ability to run shifts and schedule staff
- ability to manage performance and solve problems
- knowledge of OSHA regulations
- strong interpersonal skills
- ability to work full-time
- willing to work at Gaylord Opryland Resort & Convention Center in Nashville, Tennessee
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance manage PAFs, problem solving, running day-to-day operation, hospitality skills
- knowledge of OSHA regulations
- strong leadership and team-building skills
- excellent customer service and communication skills
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists more senior managers in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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