Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
The Phoenician, a Luxury Collection Resort in Scottsdale, Arizona, is a prestigious luxury hotel known for its exceptional service, stunning locale, and world-class amenities. Located at 6000 East Camelback Road, this resort embodies the spirit of authentic experiences that evoke lasting, treasured memories. As part of Marriott International's Luxury Collection Hotels & Resorts, The Phoenician benefits from over a century's legacy of excellence dating back to 1906 under the Italian CIGA brand. With more than 120 properties worldwide, the Luxury Collection offers travelers the charm and culture of iconic locations through unique expressions of local heritage. The Phoenician stands out... Show More
Job Requirements
- High school diploma or GED or 2-year degree in relevant field
- minimum 2 years of experience in hospitality-related roles
- or at least 3 years of experience in two hospitality areas if no formal education
- ability to manage and lead teams
- strong communication skills
- ability to work full time
- knowledge of OSHA regulations
- ability to handle guest issues and complaints
- capable of scheduling staff and managing inventories
- proficiency in event service standards
- willingness to participate in training and corrective actions
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, and hospitality skills
- ability to lead teams and maintain high work standards
- strong customer service and communication skills
- knowledge of OSHA regulations
- experience in coaching, mentoring, and performance appraisal processes
- ability to handle guest complaints effectively
- familiarity with banquet beverage management tools
- ability to manage inventory and departmental supplies
- skilled in coordinating complex event logistics
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares checks for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- inspects cleanliness and presentation of china, glass, and silver
- checks in with guests to verify satisfaction
- sets tables according to event and service standards
- manages inventory and orders supplies for banquet and event services
- schedules banquet and event service staff to meet forecast and service standards
- conducts pre-event room function inspections
- leads shifts and participates in event servicing
- reinforces standards, policies, and procedures
- handles guest problems and complaints and seeks manager assistance as needed
- interacts with guests to obtain feedback and improve service
- participates in daily meetings and pre-convention sessions
- supports event technology and audio visual teams
- assists in training, coaching, mentoring, and performance reviews of staff
- ensures shift coverage and productivity goals are met
- maintains departmental inventories and equipment
- promotes a motivated and empowered team environment
- ensures compliance with OSHA regulations
- participates in hiring and scheduling staff
- utilizes banquet beverage tools to control liquor costs
- implements brand-specific meeting services programs
- works with event planning teams to ensure flawless event delivery
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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