Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $38.94
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee stock purchase plan
Life insurance
Travel Discounts
Job Description
The Phoenician a Luxury Collection Resort Scottsdale is a prestigious luxury hotel located in Scottsdale, Arizona. Part of The Luxury Collection Hotels & Resorts under the Marriott International brand, this resort offers guests an unmatched experience that combines the rich heritage and cultural charm of its locale with world-class amenities and services. With over 120 properties in more than 35 countries, The Luxury Collection is known for providing authentic experiences that leave lasting, treasured memories. Established with a legacy starting in 1906, the collection has evolved to meet and exceed the desires of luxury travelers through its iconic palaces, remote... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or if no standard educational background, at least 3 years of experience in two of the following areas: food and beverage, culinary, guest services, front desk, housekeeping or related professional area
- preferred experience running a shift, scheduling, performance managing, problem solving, running day-to-day operations, hospitality skills
- ability to communicate effectively
- capability to lead teams
- attention to detail
- physical ability to perform duties
- availability to work full-time
- willingness to adhere to brand standards and legal obligations
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or related area
- experience running a shift, scheduling, performance management, problem solving, and day-to-day operation management
- hospitality skills
- strong leadership and communication abilities
- knowledge of OSHA regulations
- ability to manage staff and delegate tasks effectively
- skills in customer service and conflict resolution
- familiarity with banquet and event service protocols
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to event type and service standards
- communicates dietary needs, allergies, and special requests to kitchen
- maintains cleanliness of work areas
- supports compliance with brand standards and legal obligations
- supports and leads shift teams for consistent high-quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings, and meal briefings
- communicates performance expectations and trains staff
- assists senior managers with financial and administrative duties
- strives to improve guest and employee satisfaction and maximize financial performance
- verifies meeting and event rooms are set according to event documentation and customer requirements
- leads shifts and actively participates in servicing events
- adheres to and enforces all standards and procedures
- assists in maintaining inventory of function room amenities and controllable supplies
- attends pertinent meetings
- attends pre-event and pre-convention meetings
- communicates critical information to relevant teams
- conducts room inspections prior to events
- delegates tasks to ensure timely room sets
- monitors employee awareness of event satisfaction surveys
- maintains attendance logs
- manages departmental inventories and equipment
- orders supplies
- schedules banquet and event staff to forecast and standards
- manages banquet beverage costs
- practices brand-specific meeting service programs
- assists event technology team as needed
- works with event planning team for flawless event delivery
- verifies OSHA knowledge is up to date
- creates a motivated, empowered, team-oriented environment
- participates in department meetings
- develops and implements corrective action plans
- encourages excellent customer service
- handles guest problems and complaints effectively
- meets and greets guests
- manages activities to maximize customer satisfaction
- identifies developmental needs and coaches staff
- participates in performance appraisal process
- supports training
- assists in interviewing and hiring
- schedules employees to meet business demands and productivity goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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