Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.81
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Career development opportunities
Job Description
Renaissance Orlando at SeaWorld is a part of the prestigious Renaissance Hotels portfolio, which is under Marriott International, one of the world’s leading hospitality companies. Situated at 6677 Sea Harbor Dr in Orlando, Florida, this hotel offers a vibrant and energetic atmosphere that embodies the essence of the local neighborhood. Known for its commitment to delivering modern and inspiring experiences, Renaissance Orlando at SeaWorld blends a sense of discovery with warm hospitality, making it an ideal destination for both leisure and business travelers.
As a full-service hotel, Renaissance Orlando at SeaWorld provides extensive event management services, catering to a ... Show More
As a full-service hotel, Renaissance Orlando at SeaWorld provides extensive event management services, catering to a ... Show More
Job Requirements
- high school diploma or GED
- 2 years’ event management or related experience
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no work experience required
- strong communication skills
- customer service focus
- ability to handle multiple tasks
- team player
- problem-solving ability
- ability to follow policies and procedures
- attention to detail
Job Qualifications
- high school diploma or GED with 2 years experience in event management or related area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with no work experience required
- strong communication skills
- ability to coordinate with multiple departments
- customer service orientation
- problem-solving skills
- teamwork and collaboration
- attention to detail
- knowledge of event management processes
- ability to handle less complex events
- basic billing and financial accuracy knowledge
Job Duties
- prepare all event documentation
- coordinate with sales, property departments, and customer to ensure high level service
- handle less complex property events
- act as liaison between field sales and customer throughout event phases
- greet customers during events and hand off to event operations
- verify hourly associates understand event expectations
- adhere to standards, policies, and procedures
- verify billing accuracy and conduct bill reviews
- participate in customer meetings
- monitor group room blocks and meeting spaces
- encourage associates to provide excellent customer service
- set a positive example for guest relations
- communicate event details verbally and in writing
- make presence known to customer during events
- oversee customer experience through event lifecycle
- follow-up with customer post-event
- respond to and handle guest problems and complaints
- participate in meetings related to events
- alert supervisor to operational challenges and collaborate on solutions
- emphasize guest satisfaction and continuous improvement
- review comment cards and guest satisfaction results
- interact with guests to obtain feedback
- solicit feedback from property departments
- participate in pre- and post-event meetings
- assist with sales process
- up-sell products and services
- forecast group room and event revenue
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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