Assistant Director of Visit Experiences and Operations, Admissions (Campus-Only)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Partial tuition waiver
Wellness Program
Paid Time Off
Professional Development
Disability insurance
Job Description
The University of Montana (UM) is a distinguished public university located in Missoula, Montana. It is known for its commitment to student success, innovative teaching, research excellence, and community partnership. The university prides itself on fostering a student-centered environment and embraces a mission-first approach while valuing its people. As a comprehensive institution, UM offers a wide variety of academic programs and services aimed at attracting and supporting a diverse student population. The Department of Admissions & New Student Services plays a vital role in welcoming prospective students and their families, guiding them through the admissions process, and ensuring a positive... Show More
Job Requirements
- Bachelor's degree in educational leadership, public administration, business administration, hospitality management, or a related field
- Three years of experience in student admissions or related recruitment functions
- Two years of experience delivering hospitality or customer service in a welcome center, conference center, or similar setting
- One year of experience managing budgets, personnel, or CRM systems in support of program operations
- Experience using a CRM system to support recruitment, event management, or communications
- Strong administrative, coordination, and problem-solving skills
- Ability to communicate effectively both written and visually
- Ability to safely operate passenger vehicles for campus and community tours
Job Qualifications
- Bachelor's degree in Educational Leadership, Public Administration, Business Administration, Hospitality Management, or a related field
- Three years of experience in student admissions or related recruitment functions
- Two years of experience delivering hospitality or customer service in a welcome center, conference center, or similar setting
- One year of experience managing budgets, personnel, or CRM systems in support of program operations
- Experience using a CRM system to support recruitment, event management, or communications
- Strong administrative, coordination, and problem-solving skills
- Ability to communicate effectively both written and visually
- Ability to use technology to manage information, reports, and communications
- Ability to safely operate passenger vehicles for campus and community tours
Job Duties
- Provide strategic leadership and oversight for campus visit programs, Welcome Center operations, and the Events module of the Admissions CRM system
- Develop and implement visitor experience strategies, including individual tours, group visits, and virtual programming, ensuring high-quality, consistent, and student-centered experiences
- Manage budgets, allocate resources, and oversee operational procedures in alignment with university policies, safety standards, and fiscal best practices
- Recruit, train, schedule, and supervise staff, including Customer Service Representatives and student employees, providing coaching, performance management, and professional development
- Lead the creation, maintenance, and assessment of tour materials, registration systems, communications, and event logistics to enhance visitor engagement and program effectiveness
- Partner with academic units, Marketing and Communications, and Admissions leadership to design impactful visit programming, coordinate events, and align efforts with broader enrollment objectives
- Serve as the subject matter expert for CRM (Slate) event management, providing training, guidance, and support to staff while maintaining system documentation, templates, and reporting
- Analyze visitor and program data to drive continuous improvement, inform strategic decisions, and report outcomes to leadership
- Oversee Welcome Center operations, including facilities, supplies, technology, and visitor-facing services, ensuring professionalism, hospitality, and accessibility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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