Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Career development opportunities
Job Description
The Sheraton Boston Hotel is a distinguished and vibrant hotel located in the heart of Boston, Massachusetts, offering premium accommodation, exceptional amenities, and impeccable guest service. As part of Marriott International, one of the world's leading hospitality companies, Sheraton Boston prides itself on creating a welcoming environment that blends tradition with innovation. The hotel has been a place to gather and connect since 1937, serving more than 400 communities globally through the Sheraton brand. Its commitment to inclusion, diversity, and providing access to opportunity ensures a supportive and respectful workplace for all associates. Sheraton Boston fosters a culture where the... Show More
Job Requirements
- high school diploma or GED
- two years experience in housekeeping or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- ability to lead and motivate teams
- effective communication skills
- ability to manage time and prioritize tasks
- experience in employee scheduling and disciplinary procedures
- willingness to work full time
- ability to handle guest complaints professionally
Job Qualifications
- high school diploma or GED
- two years experience in housekeeping or related professional area
- or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong leadership and interpersonal skills
- ability to manage budgets and staffing
- excellent communication skills
- experience in training and employee development
- commitment to exceptional customer service
- proficiency in inspection and quality control
Job Duties
- review staffing levels to meet guest service, operational needs and financial objectives
- obtain list of rooms to be cleaned and prepare work assignments
- inventory stock to ensure adequate supplies
- supervise inspection program for guestrooms and public spaces
- ensure employees have proper supplies, equipment and uniforms
- communicate areas needing attention to staff and follow up
- supervise daily housekeeping shift operations and ensure compliance with policies
- participate in departmental meetings and communicate departmental goals
- train new room attendants and provide follow-up training
- establish and maintain collaborative relationships with employees
- schedule employees according to business demands and track attendance
- ensure employees understand expectations and policies
- administer disciplinary procedures fairly and consistently
- observe and provide feedback on employee service behaviors
- ensure employee recognition on all shifts
- solicit employee feedback and address concerns
- participate in progressive discipline procedures
- review employee satisfaction results
- participate in interviewing and hiring team members
- set positive example for guest relations
- develop corrective action plans to improve guest satisfaction
- empower employees to provide excellent customer service
- emphasize guest satisfaction in meetings
- respond to and handle guest complaints
- strive to improve service performance
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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