Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,000.00 - $87,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus eligible
Paid Time Off
employee recognition programs
Professional development opportunities
collaborative work environment
employee wellness initiatives
Job Description
JW Marriott Tampa Water Street is a prestigious luxury hotel located in the vibrant city of Tampa, Florida. Part of Marriott International's luxury portfolio, JW Marriott hotels are known for their exceptional service, elegant accommodations, and a dedication to providing guests with an unforgettable experience. With more than 100 properties worldwide, JW Marriott emphasizes a culture that values its associates, believing that when employees are happy and well-supported, guests will enjoy their stay even more. The hotel prides itself on offering a community-oriented and inclusive work environment, fostering camaraderie among a diverse team of professionals. JW Marriott promotes training, development,... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in housekeeping or related professional area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to manage housekeeping operations and staff
- Strong organizational and communication skills
- Proficiency in scheduling and inventory management
- Commitment to delivering exceptional guest service
- Ability to handle employee relations and disciplinary procedures
- Flexibility to work full-time schedule
- Willingness to actively engage in department meetings and training
Job Qualifications
- High school diploma or GED with 2 years experience in housekeeping or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Experience in training and developing staff
- Proven ability to manage budgets and operations effectively
- Customer service orientation with problem-solving skills
- Ability to maintain high standards of cleanliness and guest satisfaction
Job Duties
- Review staffing levels to meet guest service and operational needs
- Assign room cleaning and manage check-out preparations
- Inventory housekeeping supplies and ensure adequate stock
- Supervise inspection programs for guestrooms and public spaces
- Manage housekeeping operations to meet financial goals
- Ensure employees have proper supplies, equipment and uniforms
- Communicate with staff to address needs and follow up
- Supervise daily housekeeping shift operations and enforce policies
- Participate in departmental meetings to align team goals
- Train new room attendants and provide ongoing training
- Maintain open, collaborative employee relations
- Schedule employees according to business demand and track attendance
- Ensure employees understand policies and expectations
- Administer disciplinary procedures fairly and consistently
- Observe service behavior and provide feedback
- Recognize employee contributions on all shifts
- Encourage employee feedback and address concerns
- Participate in employee hiring and interviews
- Set a positive example for guest relations
- Develop and implement plans to improve guest satisfaction
- Empower employees to deliver excellent customer service
- Emphasize guest satisfaction in meetings and focus on improvement
- Respond promptly to guest complaints and issues
- Strive to enhance service performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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