Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Job Description
The Fort Lauderdale Marriott Harbor Beach Resort & Spa is a prestigious luxury resort located in the vibrant city of Fort Lauderdale, Florida. As part of Marriott International's renowned portfolio, this resort offers guests an extraordinary experience combining exceptional service, impeccable accommodations, and a prime beachfront location. Marriott International stands as a global leader in the hospitality industry, recognized for its commitment to quality, innovation, and creating meaningful customer experiences worldwide. The Fort Lauderdale Marriott Harbor Beach Resort & Spa continues this legacy by providing outstanding amenities and ensuring every guest's stay is memorable and comfortable.
This full-time managemen... Show More
This full-time managemen... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in housekeeping or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No work experience required with degree
- Ability to manage housekeeping operations
- Strong leadership and management skills
- Excellent communication abilities
- Knowledge of property policies and guest service standards
- Ability to work full time in Fort Lauderdale, Florida
- Eligible to participate in bonus programs
Job Qualifications
- High school diploma or GED with 2 years experience in housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, or Business Administration with no work experience required
- Experience managing housekeeping operations
- Ability to train and lead a team effectively
- Strong communication and interpersonal skills
- Knowledge of housekeeping policies, standards and procedures
- Understanding of budgeting and financial objectives
- Commitment to exceptional customer service
- Ability to handle guest concerns and resolve conflicts
Job Duties
- Review staffing levels to ensure guest service, operational needs and financial objectives are met
- Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Inventory stock to ensure adequate supplies
- Supervise an effective inspection program for all guestrooms and public spaces
- Manage department operations to achieve or exceed budgeted goals
- Ensure all employees have proper supplies, equipment and uniforms
- Communicate areas needing attention to staff and follow up to ensure understanding
- Supervise daily housekeeping shift operations ensuring compliance with policies and procedures
- Participate in departmental meetings and communicate departmental goals
- Use on the job training tools to train new room attendants and provide follow-up training
- Establish and maintain collaborative relationships with employees
- Schedule employees according to business demands and track attendance
- Ensure employees understand expectations and policy parameters
- Administer property policies fairly and consistently
- Observe employee service behaviors and provide feedback
- Facilitate employee recognition on all shifts
- Solicit employee feedback using open door policy and review satisfaction results
- Participate in progressive discipline and hiring processes
- Set a positive example for guest relations
- Implement corrective action plans to improve guest satisfaction
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction during meetings and focus on continuous improvement
- Respond to and handle guest problems and complaints
- Strive to improve service performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: