Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,500.00 - $87,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
Paid Time Off
Life insurance
Disability Coverage
incentive compensation
Job Description
The Moana Surfrider, A Westin Resort & Spa Waikiki Beach located at 2365 Kalakaua Avenue, Honolulu, Hawaii, is a prestigious and iconic hospitality establishment renowned for its beautiful beachfront location and luxurious guest services. As part of Marriott International, a global leader in the hotel and lodging industry, this resort blends historic charm with modern amenities to provide an exceptional guest experience. Marriott International is committed to inclusivity, equal opportunity employment, and fostering a work environment rich in diversity and cultural appreciation. At Moana Surfrider, team members are encouraged to be their best selves and contribute to a culture that... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in housekeeping or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to manage a team and operations
- Strong organizational and communication skills
- Knowledge of housekeeping policies and standards
- Ability to handle budgets and inventory
- Commitment to maintaining guest satisfaction
- Availability for full-time schedule
- Willingness to engage in employee training and development
Job Qualifications
- High school diploma or GED with 2 years housekeeping experience or relevant area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no experience required
- Proven leadership ability in housekeeping operations
- Strong communication and interpersonal skills
- Experience in staff training and development
- Knowledge of budgeting and inventory management
- Ability to manage schedules and employee performance
- Commitment to guest service excellence
- Understanding of safety and cleanliness standards
- Capability to resolve guest issues effectively
- Skill in motivating and recognizing team members
Job Duties
- Review staffing levels to meet guest service and operational needs
- Prepare work assignments based on room cleaning and check-out schedules
- Inventory supplies to maintain adequate stock
- Supervise inspection programs for guestrooms and public spaces
- Manage department operations to meet or exceed budget goals
- Ensure employees have proper supplies, equipment, and uniforms
- Communicate operational areas needing attention and follow up
- Supervise daily housekeeping shift operations for compliance
- Participate in departmental meetings and communicate goals
- Train new room attendants and provide ongoing training
- Maintain collaborative relationships with employees
- Schedule employees according to business demands and track attendance
- Ensure employees understand expectations and policies
- Administer disciplinary procedures fairly and consistently
- Provide feedback on service behaviors
- Recognize employee achievements on all shifts
- Solicit employee feedback and address concerns
- Participate in progressive discipline and employee hiring
- Set a positive example for guest relations
- Implement corrective action plans to improve satisfaction
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction and continuous improvement
- Respond to guest problems and complaints
- Strive to improve service performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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