Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $96,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Disability insurance
Job Description
JW Marriott Chicago is a luxury hotel belonging to the prestigious JW Marriott brand, part of Marriott International's luxury portfolio. Located at 151 West Adams Street in Chicago, Illinois, this property stands as a beacon of exceptional hospitality in a prime urban setting. JW Marriott is renowned for its commitment to offering guests a seamless luxury experience, emphasizing comfort, elegance, and outstanding service. The brand's legacy is rooted in the values of its founder, J. Willard Marriott, and it strives to foster a workplace culture where employees are empowered, valued, and inspired to deliver their best work. JW Marriott hotels... Show More
Job Requirements
- high school diploma or GED
- minimum 2 years experience in housekeeping or related field
- or 2-year degree in related field with no prior experience
- ability to manage teams and operations
- strong organizational and time management skills
- excellent communication skills
- ability to handle guest complaints professionally
- knowledge of housekeeping standards
- capability to train and motivate staff
- flexibility to work varied shifts
- commitment to Marriott’s values and standards
Job Qualifications
- high school diploma or GED
- 2 years experience in housekeeping or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with no work experience required
- strong leadership and interpersonal skills
- excellent communication abilities
- proficiency in managing budgets and staff
- ability to conduct inspections and maintain quality standards
- knowledge of housekeeping policies and safety procedures
- experience in employee training and development
- conflict resolution skills
- commitment to outstanding customer service
Job Duties
- reviews staffing levels to ensure guest service, operational needs and financial objectives are met
- obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- inventories stock to ensure adequate supplies
- supervises an effective inspection program for all guestrooms and public space
- understands the impact of department’s operations on overall property financial goals and manages to achieve or exceed budgeted goals
- ensures all employees have proper supplies, equipment and uniforms
- communicates areas that need attention to staff and follows up to ensure understanding
- supervises daily housekeeping shift operations and ensures compliance with all policies, standards and procedures
- participates in departmental meetings and communicates clear, consistent messages about goals
- uses on the job training tools to train new room attendants and provide follow-up training
- establishes and maintains collaborative relationships with employees
- schedules employees to business demands and tracks attendance
- ensures employee understanding of expectations and parameters
- administers property policies consistently and completes disciplinary procedures
- observes service behaviors and provides feedback
- ensures employee recognition on all shifts
- solicits employee feedback and reviews satisfaction results
- participates in progressive discipline procedures
- reviews employee satisfaction results
- participates in interviewing and hiring
- sets a positive example for guest relations
- participates in corrective action plans to improve guest satisfaction
- empowers employees to provide excellent customer service
- emphasizes guest satisfaction in meetings
- responds and handles guest problems and complaints
- strives to improve service performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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