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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $76,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
The Anaheim Marriott, located at 700 W Convention Way in Anaheim, California, is a premier hotel within the Marriott International portfolio, known for providing exceptional guest experiences through its commitment to superior hospitality and service excellence. This prestigious hotel serves a diverse clientele, ranging from business travelers attending conventions at nearby facilities to tourists exploring the vibrant city of Anaheim. With its strategic location and comprehensive amenities, the Anaheim Marriott is a key player in the hospitality industry, delivering comfort, luxury, and a memorable stay for all guests. As part of Marriott International, one of the world's leading hospitality companies,... Show More
Job Requirements
- High school diploma or GED required or 2-year degree from accredited university
- Minimum 2 years experience in housekeeping or related field preferred if no degree
- Strong leadership capabilities
- Excellent communication skills
- Ability to manage budgets and schedules
- Proficiency in staff training and development
- Commitment to guest satisfaction and service excellence
- Ability to work full time
- Willingness to work on-site in Anaheim, California
- Eligibility to work in the United States
Job Qualifications
- High school diploma or GED with 2 years experience in housekeeping or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Strong leadership and management skills
- Ability to train and develop staff
- Excellent communication and interpersonal skills
- Knowledge of housekeeping operations and budgeting
- Ability to handle guest complaints professionally
- Proficiency in scheduling and employee time tracking
- Commitment to enforcing policies fairly and consistently
- Ability to foster a positive work environment and team collaboration
- Experience in employee relations and recognition programs
- Problem-solving and continuous improvement mindset
Job Duties
- Review staffing levels to ensure guest service, operational needs and financial objectives are met
- Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Inventory stock to ensure adequate supplies
- Supervise an effective inspection program for all guestrooms and public space
- Manage department operations to achieve or exceed budgeted financial goals
- Ensure all employees have proper supplies, equipment and uniforms
- Communicate areas needing attention to staff and follow up
- Supervise daily housekeeping shift operations and ensure compliance with policies, standards and procedures
- Participate in departmental meetings and communicate departmental goals
- Use training tools to train new room attendants and provide follow-up training
- Establish and maintain open, collaborative relationships with employees
- Schedule employees according to business demands and track attendance
- Ensure employees understand expectations and parameters
- Administer policies fairly and consistently and complete disciplinary procedures
- Observe service behaviors and provide feedback
- Ensure employee recognition on all shifts
- Solicit employee feedback and address concerns
- Participate in employee progressive discipline procedures
- Review employee satisfaction results
- Participate in interviewing and hiring of team members
- Set a positive example for guest relations
- Develop and implement corrective action plans to improve guest satisfaction
- Empower employees to provide excellent customer service
- Focus on continuous improvement in departmental meetings
- Handle guest problems and complaints
- Strive to improve service performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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