Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $96,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Group disability insurance
Paid parental leave
Tuition Assistance
Travel Discounts
Adoption assistance
flexible spending accounts
Health savings account
Job Description
Sheraton Hotels & Resorts is a globally recognized hospitality brand within the Marriott International portfolio, known for delivering exceptional guest experiences across more than 400 communities worldwide. Established in 1937, Sheraton has been a premier gathering place for travelers, business professionals, and families, offering welcoming environments, thoughtful service, and a rich blend of culture and tradition. As part of Marriott International, Sheraton associates benefit from comprehensive career growth opportunities and are part of a diverse, inclusive workforce that values the unique backgrounds and talents of every team member. Marriott International is committed to being an equal opportunity employer, fostering a... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in security or loss prevention
- or 2-year degree from an accredited university in Criminal Justice or related major
- 2 years experience in security or loss prevention
- ability to maintain logs and certifications
- competency in emergency procedure training
- strong supervisory and leadership skills
- capability to manage investigations and documentation
- knowledge of OSHA and safety regulations
- ability to handle guest complaints and disputes
- certification in first aid and CPR
- effective communication and interpersonal skills
- willingness to work collaboratively
- problem-solving skills
- commitment to integrity and ethical conduct
Job Qualifications
- High school diploma or GED with 4 years of experience in security or loss prevention
- or 2-year degree in Criminal Justice or related field with 2 years of relevant experience
- experience in managing security or loss prevention operations
- strong leadership and supervisory skills
- ability to develop and implement emergency and safety procedures
- excellent communication and interpersonal skills
- proficiency in documenting and reporting incidents
- experience in conflict resolution and customer service
- knowledge of OSHA regulations and claims management
- certification or ability to be certified in first aid and CPR
- skills in training and mentoring staff
- ability to analyze situations and make sound decisions
- commitment to guest satisfaction and team collaboration
Job Duties
- Assist in the development and implementation of emergency procedures
- collaborate with the Director of Loss Prevention to improve departmental performance
- comply with policies on investigative procedures for property asset loss
- maintain proper documentation of property patrols
- handle complaints, disputes, and grievances effectively
- implement action plans to monitor and control risk
- report procedural violations to management
- strive to improve service performance
- supervise security staff to protect property assets
- perform duties of the Director of Loss Prevention during their absence
- assist in establishing guidelines and training for employees
- recognize and celebrate team member contributions
- communicate critical information to Loss Prevention officers
- enforce safety procedures and ensure employee understanding
- build trust and cooperation among team members
- provide medical assistance when needed
- identify training needs and mentor staff
- provide guidance and set performance standards
- offer personal care and emotional support to others
- serve as a role model
- maintain an open door policy
- lead and influence others with integrity
- emphasize guest satisfaction and continuous improvement
- handle guest complaints effectively
- solicit and act on guest feedback
- provide exceptional customer service
- assist in maintaining OSHA programs and statistical data
- manage claims and ensure proper documentation
- report accidents and incidents timely
- administer property policies fairly
- certify security staff in first aid and CPR
- train security staff on patrol procedures
- analyze information to solve problems
- update management and staff on relevant information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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