ASSISTANT DIRECTOR OF ROOMS | BENEFITS INCLUDE: 401K, STOCK PURCHASE PLAN, AND MANY MORE!
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $106,800.00 - $136,200.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
Paid holidays
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
free colleague meals
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company that believes in the power of belonging and making people feel at home wherever they are in the world. Hyatt transforms trips into memorable journeys, casual encounters into remarkable experiences, and jobs into fulfilling careers. At the core of Hyatt's philosophy lies a commitment to making travel more human, connected, and sustainable. The company values individuality and fosters an inclusive environment where every team member's role is essential and every opportunity is yours to shape. Hyatt is widely known for its superior service, outstanding hospitality, and dedication to career growth for those who... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field or equivalent experience
- Minimum 5-7 years of progressive Rooms Division leadership experience in a full-service or luxury hotel
- Strong operational knowledge of front office and housekeeping
- Proven leadership experience managing large teams in a fast-paced environment
- Excellent communication, problem-solving, and decision-making skills
- Ability to work flexible hours including nights, weekends, and holidays
Job Qualifications
- Bachelor's degree in Hospitality Management or related field, or equivalent experience
- Minimum 5-7 years of progressive Rooms Division leadership experience in a full-service or luxury hotel
- Strong operational knowledge of Front Office and Housekeeping
- Proven leadership experience managing large teams in a fast-paced environment
- Excellent communication, problem-solving, and decision-making skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Experience in a large convention or urban hotel
- Prior Hyatt or comparable luxury brand experience
- Experience working in a unionized environment
- Proficiency with hotel systems such as OPERA PMS and labor management platforms
Job Duties
- Support daily operations of the Rooms Division, ensuring exceptional guest satisfaction across Front Office, Housekeeping, Bell/Door, and Guest Services
- Act as Manager on Duty (MOD) as assigned, resolving guest concerns and overseeing hotel operations
- Ensure consistent execution of Hyatt brand standards, service behaviors, and cleanliness expectations
- Monitor guest feedback (surveys, online reviews) and implement corrective actions to improve scores
- Lead, coach, and develop Rooms Division leadership and hourly colleagues
- Support hiring, onboarding, training, scheduling, and performance management
- Foster a positive, inclusive, and accountable service culture aligned with Hyatt values
- Assist in managing Rooms Division budgets, labor productivity, and cost controls
- Analyze occupancy, staffing levels, and service demands to optimize scheduling and efficiency
- Support forecasting and planning in collaboration with Revenue Management and Finance
- Ensure compliance with safety, security, and regulatory requirements
- Partner with Engineering and Security to maintain guestroom and public area conditions
- Support emergency preparedness and response procedures
- Collaborate with Revenue Management, Sales & Events, Engineering, Security, and Housekeeping to support group arrivals, VIP guests, and large conventions
- Participate in daily operations meetings, pre-cons, and leadership briefings
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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