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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $125,000.00 - $130,000.00
Work Schedule
Standard Hours
Job Description
Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its exceptional service, elegant accommodations, and commitment to creating memorable guest experiences. Powered by a workforce of passionate individuals, Four Seasons embodies a culture of continuous improvement, respect, and genuine care, which is reflected in every interaction with guests, residents, and partners worldwide. With a reputation for excellence, the brand is synonymous with luxury and impeccable service, setting the standard in the hospitality industry. Four Seasons believes that the foundation of delivering outstanding guest experiences lies in fostering a world-class employee experience and nurturing a positive... Show More
Job Requirements
- College degree preferred
- 3-4 years of luxury hotel experience in Rooms Division
- Ability to read, write and speak English
- Minimal travel required to provide assistance to other Four Seasons Hotels
- Willingness to work flexible hours to meet objectives without overtime pay
- Strong organizational and strategic planning abilities
- Capacity to supervise up to 15 employees directly and 30 indirectly
- Commitment to Four Seasons’ standards and values
- Ability to respond swiftly in emergency situations
Job Qualifications
- College degree preferred
- 3-4 years of luxury hotel experience in Rooms Division
- Ability to read and write in English
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proactive and solution-oriented mindset
- Experience in managing guest relations and handling complaints
- Knowledge of hotel operations and financial management
- Ability to work effectively under pressure
- Skill in collaborating with multiple departments
- Passion for luxury service excellence
Job Duties
- Oversees the Department Heads in Front Desk, Guest Services, CORE, Guest Relations/Concierge/Door/Bell and Housekeeping
- Ensures thorough communication and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
- Interviews candidates for available positions in Rooms Division
- Trains new hire employees and onboards staff
- Conducts performance evaluations and disciplines staff when needed
- Reviews and monitors schedules in all departments of the Rooms Division ensuring alignment with labor standards and hotel performance
- Monitors activities to assure standards are met, staff is supported and guest needs are fulfilled
- Inspects daily all areas of responsibility
- Resolves customer complaints from all areas of the hotel with highest hospitality and professionalism
- Assists customers with inquiries about hotel services, operations, personnel, events and directions
- Responds to guest requests accurately and timely
- Assures that financial goals are being met
- Monitors and controls labor expense and supplies/equipment expenses
- Works closely with Reservations, Sales and Front Office to maximize rate, occupancy and revenue
- Supports Planning Committee in budget preparation and monthly P&L review
- Takes action on matters related to safety, security, satisfaction and well-being of guests and employees when senior managers are not available
- Responds swiftly to hotel emergencies or safety situations
- Collaborates with Director of Engineering to ensure maintenance of property and guest rooms
- Conducts daily standard tests and inspections
- Collaborates with Director of Revenue to manage inventory and resolve issues
- Participates in daily Rooms Division briefings
- Collaborates with Learning and Development manager to support training and standard compliance
- Complies with Four Seasons’ Work Rules and Standards of Conduct
- Works professionally with coworkers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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