Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $105,000.00 - $132,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Business travel opportunities
Job Description
Dufry is a global leader in travel retail, operating an extensive portfolio of retail stores and brands across international airports and other travel locations. This company prides itself on delivering exceptional customer experiences through a diverse range of retail services, including specialty retail, duty-free shopping, and brand merchandising. Operating in a fast-paced and dynamic environment, Dufry is committed to excellence, innovation, and inclusivity, making it a preferred employer in the retail and travel industry sectors. The company's footprint at Fort Lauderdale International Airport represents a significant portion of this portfolio, illustrating its strategic importance in the broader operational landscape.
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Job Requirements
- Education and professional experience exceeding six years
- bachelor’s degree in related field counting as three years of experience
- training on applicable federal, state, and local safety and health standards
- training on retail compliance requirements
- understanding of visual merchandising principles
- understanding of inventory management systems
- knowledge of brand standards
Job Qualifications
- Strong experience managing retail operations in specialty retail, duty-free, travel retail or similar complex environments including Union and Non-Union settings
- demonstrated team management, delegation and issue resolution skills
- knowledge of company policies, products, service standards, and retail operations
- strong understanding of visual merchandising, inventory management, brand compliance and customer service excellence
- combination of education and professional experience exceeding six years
- bachelor’s degree related to the functional area can count for three of six years
- training in federal, state, and local safety and health standards
- training in visual merchandising principles, inventory management systems, and brand standards
Job Duties
- Partner with Senior Director of Operations to establish and execute fiscal revenue, expense, and profit goals
- monitor KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards
- lead daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics
- serve as primary operational decision-maker in Senior Director's absence
- develop and implement comprehensive action plans to optimize sales performance by store, category, and brand
- conduct regular operational reviews and communicate strategic initiatives to management teams
- make strategic hiring, termination, advancement, and promotion decisions for retail management and associates
- promote company brands as employer of choice and ensure diversity and inclusion across operations
- ensure all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations
- provide executive-level leadership development, performance coaching, and strategic guidance to retail management teams
- manage complex inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination
- collaborate with brand partners, specialty managers, and corporate teams to maintain brand compliance, execute promotional initiatives, and implement marketing programs
- resolve complex operational challenges and customer issues
- ensure display areas maintain superior visual appeal and store presentation that drives revenue
- monitor market trends, competitive landscape, and consumer behavior to inform operational strategies
- lead cross-functional collaboration with Supply Chain, Commercial, and Marketing teams
- work a varied and rotating schedule including opening, busy, and closing shifts
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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