Assistant Director of Operations | Full-Time | Palm Beach County Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) stands as the global leader in venue development, management, and premium hospitality services within the live event industry. Renowned for delivering an unmatched, 360-degree solution set, OVG operates a diverse and expansive portfolio of world-class venues, including arenas, convention centers, music festivals, performing arts centers, and cultural institutions scattered across the globe. The company collaborates with some of the most influential and highly attended venues worldwide, enhancing experiences for millions of attendees annually. Driven by innovation and a commitment to excellence, OVG fosters an environment that encourages diversity, inclusivity, and continuous improvement, reflecting the communities they... Show More
Job Requirements
- Bachelor’s degree
- Minimum of 5 years of experience in facility operations management
- Proven knowledge and experience in physical plant operations
- Strong understanding of budget preparation and cost control
- Working knowledge of OSHA standards
- Basic knowledge of boilers, chillers, and refrigeration systems
- Familiarity with fire alarm and protection systems
- Proficiency in Microsoft Office applications
- Demonstrated ability to supervise and manage staff
- Excellent communication skills
- Fluent English proficiency
- Ability to thrive in fast-paced and event-driven environments
- Working knowledge of equipment safety and custodial procedures
- Strong customer service orientation
- Flexibility to work nights, weekends, and holidays
Job Qualifications
- Bachelor’s degree (B.A. or B.S.) from an accredited college or university
- Minimum of 5 years of experience in facility operations management
- Proven knowledge and experience in physical plant operations, including supervision of work crews and overall facility management
- Strong understanding of budget preparation, monitoring, and cost control
- Working knowledge of OSHA standards and workplace safety requirements
- Basic knowledge of boilers, chillers, refrigeration systems, and ice-making equipment
- Familiarity with fire alarm and fire protection systems
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
- Demonstrated ability to supervise and manage staff effectively
- Excellent communication skills, with the ability to interact professionally with employees, co-workers, volunteers, management, and guests to foster a positive and collaborative work environment
- Fluent in English, with the ability to speak, read, and write clearly and professionally
- Ability to thrive in a fast-paced, team-oriented, and event-driven environment
- Working knowledge of equipment safety protocols, facility maintenance, and custodial/housekeeping procedures
- Strong customer service orientation with a commitment to delivering high-quality guest experiences
- Availability to work flexible hours, including nights, weekends, and holidays, as required by event schedules
Job Duties
- Oversee the daily operations and maintenance of the facility and its systems, including HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, and custodial services
- Participate in the development and administration of the facility’s operations and capital budgets
- forecast additional resource needs for staffing, equipment, materials, and supplies
- monitor and approve expenditures
- implement necessary budget adjustments
- Supervise the communication and advancement of event information to appropriate departments and staff to ensure successful execution
- Manage all aspects of event set-up and tear-down, including basketball flooring, stage risers, chairs, signage, banquet arrangements, and other event-specific requirements
- Serve as a liaison with City and County departments regarding facility-related functions such as code compliance, parking, licenses, permits, inspections, warranties, and more
- Recruit, train, supervise, and evaluate operations staff
- coordinate ongoing staff training
- address performance issues
- implement disciplinary action or termination procedures when necessary
- Ensure compliance with all applicable Health & Safety regulations and protocols
- Develop, maintain, and regularly update comprehensive operational documentation, including the Operations Manual, Preventative Maintenance Plan, Annual Facility Report, and Fire Code Rules & Regulations
- Promote continuous improvement by identifying opportunities to streamline processes, reduce turnaround times, and enhance overall operational efficiency and customer service
- Conduct organizational and operational studies
- recommend and implement changes to improve programs, policies, and procedures
- Establish and maintain positive working relationships with internal staff, stakeholders, contractors, and facility users
- Direct and monitor work performed by contractors, engineers, and architects on facility-related projects and capital improvements
- Maintain the hazardous materials communication program and ensure up-to-date Material Safety Data Sheets (MSDS)
- stay current with relevant Federal, State, and Local regulations
- Perform all other duties as assigned by the Director of Operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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