Assistant Director of Guest Experience, Four Seasons Jet
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,600.00 - $85,600.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Travel opportunities
Professional Development
Equal opportunity employer
hybrid work model
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hotel management company known for providing exceptional hospitality experiences globally. With a portfolio that includes over 120 hotels, resorts, and 50 private residences across 47 countries, Four Seasons represents the pinnacle of luxury accommodation and service. At the heart of Four Seasons' success is its commitment to empowering its people through a supportive, inclusive, and dynamic company culture that fosters excellence and personal growth. The organization prides itself on creating a world-class employee experience that translates directly into outstanding guest service, reflecting the brand's core values of genuine hospitality and attention... Show More
Job Requirements
- 5 plus years experience in customer service including luxury brand or travel environment
- 3 plus years experience in department head or leadership role managing people and performance
- previous hotel or resort experience required
- concierge or guest relations experience recommended
- strong oral and written communication skills
- computer skills including One Drive and SmartSheet
- excellent social skills
- ability to problem solve under time pressure
- knowledge of itinerary development, pricing, and marketing
- ability to work cross-organizationally beneficial
- substantial experience in luxury travel
- familiarity with global travel and Four Seasons destinations advantageous
- willing and able to travel extensively including approximately 6 months per year
- able to work in hybrid model at Miami corporate office 3 days per week
Job Qualifications
- minimum of 5 years experience in a customer service setting within luxury brand or travel environment
- at least 3 years in a department head or leadership role
- previous hotel or resort experience is mandatory
- concierge or guest relations experience is encouraged
- very strong oral and written communication skills
- strong computer and typing skills with knowledge of One Drive and SmartSheet
- exceptional social skills with ability to rapidly build rapport with guests
- demonstrated problem solving ability
- understanding of itinerary development, product pricing and costing, marketing processes, and selling techniques
- ability to work cross-organizationally
- substantial luxury travel experience
- experience with global travel and Four Seasons destinations is helpful
Job Duties
- support in managing the guest experience from time of booking through partnership with TCS GSMs
- be responsible for on trip guest experience holistically from movement flow, experiences, hotel stays, and in flight operations
- assist and lead the trips as assigned by the DOGE
- maintain complete knowledge of all itineraries including destinations, modes of transportation, travel insurance, financial details, optional experiences, inclusions, and extra services
- act as a main point of support for the TCS Guest Services Team for guest needs through training, product knowledge, and partnership
- work with the DOGE and the TCS team to develop, proofread, and prepare all written materials
- accurately assume the appropriate role depending on trip assignment
- work closely with each guest to prepare individual itineraries
- capture guest preferences through pre-trip and on trip preparations
- support the DOGE in all assigned program projects
- directly supervise the Guest Experience Manager role
- assist in operational enhancements including ensuring a seamless Four Seasons Experience
- review and evaluate operational details for journeys
- seek out world class touches for Four Seasons programs
- support development of new itinerary offerings
- update and improve Four Seasons Touches
- lead pre-con calls with properties
- write post-trip reports
- prepare information for journey staff and journey books
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: