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Assistant Director of Front Office - Sheraton Boston
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $99,000.00
Work Schedule
Standard Hours
Job Description
Sheraton Boston Hotel, located at 39 Dalton St, Boston, Massachusetts, is part of the renowned Sheraton brand under Marriott International. As a key player in the hospitality industry, the Sheraton brand has been a place to gather and connect since 1937, with over 400 communities worldwide. The hotel is committed to delivering engaging experiences and thoughtful service, creating a welcoming environment for guests and associates alike. Sheraton Boston Hotel prides itself on fostering an inclusive and diverse culture where associates' unique backgrounds, talents, and experiences are valued and celebrated. The hotel is an equal opportunity employer dedicated to non-discrimination and... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk or related areas
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to supervise and manage staff
- Strong communication and leadership skills
- Ability to handle guest complaints and resolve conflicts
- Willingness to work full-time in Boston, Massachusetts
Job Qualifications
- High school diploma or GED with 2 years experience in guest services, front desk, or related areas
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Leadership experience and ability to manage and motivate employees
- Problem-solving and conflict resolution skills
- Ability to work effectively in a fast-paced environment
- Basic knowledge of front office operations and hospitality industry standards
Job Duties
- Assist the Front Office Manager in administering front office functions
- Supervise and manage front office staff including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Lead and encourage the front desk team to achieve operational goals
- Ensure an efficient check-in and check-out process for guests
- Handle customer complaints and resolve conflicts effectively
- Collaborate with management to improve service performance and guest satisfaction
- Manage day-to-day operations ensuring compliance with policies and standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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