Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $95,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
competitive salary
incentive compensation
Cellphone stipend
401k plan
Paid Time Off
complimentary room nights
Restaurant discount
Complimentary Meal
Life insurance
short-term disability
long-term disability
Pre-tax commuter benefits
flexible schedules
Tuition Reimbursement
career advancement
Job Description
Rosewood Washington D.C. is a distinguished luxury hotel located in the heart of Georgetown, Washington, D.C., alongside the historic Chesapeake and Ohio Canal. Known for its prime location, the hotel offers guests unparalleled access to the cultural, historical, and political attractions of the nation's capital. With a total of 57 exquisitely designed rooms, including 12 suites and 8 townhouses, Rosewood Washington D.C. presents a blend of traditional elegance and modern sophistication. Each room and suite is carefully curated with plush furnishings and cutting-edge technology, ensuring a residential-style ambiance that caters expertly to both business travelers and leisure guests. The hotel's... Show More
Job Requirements
- Minimum five years’ experience in a similar capacity in Food and Beverage, culinary, event management, or related professional area for a luxury or ultra-luxury property
- 2-4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or other related major
- Must be able to perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow-up
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand our guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest/associate information and pertinent hotel data
- Ability to work flexible hours to include late nights, weekends and holidays
- Must be able to exert physical effort in transporting minimum of 35 pounds, endure various physical movements throughout the work areas
- Maintain current and valid ServSafe Manager certification, ABRA Certification, and TIPS training
- Required to speak, read and write English, with fluency in other languages preferred
- Knowledge of overall hotel operations, general business systems, and relevant hotel programs a plus (OPERA, ADP, Squirrel, Birchstreet, Sales Force & Microsoft Office)
- Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
- Excellent interpersonal relationship with a positive demeanor and ability to work cohesively as part of a team
- Ability to train, motivate, evaluate, mentor and direct associates and managers to achieve desired results
- Ability to maintain hotel, associate and guest confidentiality at all times
- Ability to accept responsibility for actions of others
- Ability to converse calmly with irate guests, associates and colleagues in sometimes that involve intense emotional situations, and to proactively work to solve problems with a professional demeanor
- Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions
- Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions
- Ability to participate in and lead all departmental and hotel-wide meetings
Job Qualifications
- Minimum five years’ experience in a similar capacity in Food and Beverage, culinary, event management, or related professional area for a luxury or ultra-luxury property
- 2-4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or other related major
- Must be able to perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow-up
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand our guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest/associate information and pertinent hotel data
- Ability to work flexible hours to include late nights, weekends and holidays
- Must be able to exert physical effort in transporting minimum of 35 pounds, endure various physical movements throughout the work areas
- Maintain current and valid ServSafe Manager certification, ABRA Certification, and TIPS training
- Required to speak, read and write English, with fluency in other languages preferred
- Knowledge of overall hotel operations, general business systems, and relevant hotel programs a plus (OPERA, ADP, Squirrel, Birchstreet, Sales Force & Microsoft Office)
- Excellent interpersonal relationship with a positive demeanor and ability to work cohesively as part of a team
- Ability to train, motivate, evaluate, mentor and direct associates and managers to achieve desired results
- Ability to maintain hotel, associate and guest confidentiality at all times
- Ability to accept responsibility for actions of others
- Ability to converse calmly with irate guests, associates and colleagues in intense emotional situations and proactively work to solve problems professionally
- Ability to focus and maintain attention to performance of tasks despite stressful or unusual interruptions
- Ability to work and complete assignments on time despite interruptions
- Ability to participate in and lead departmental and hotel-wide meetings
Job Duties
- Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
- Ensure hotel policies are administered fairly and consistently, coaching procedures and recognition are completed according to Rosewood guidelines
- Work with teams to put sustainable work processes and systems in place that support the execution of the strategy
- Collaborate with Corporate Rosewood Food and Beverage team and Wolfgang Puck partners
- Build relationships with our Culinary team to assist with guest feedback and sales, work together to elevate the amenity program, review daily features and unavailable items
- Find ways to improve promotions, marketing, restaurant entertainment and local partnerships in the community
- Understand and assist in positive Food and Beverage financial results, profitability and meeting / exceeding Food and Beverage goals
- Assist the Restaurant and Bar Director with analysis of P&L’s, sales projections, forecasting, budgeting, marketing promotions and revenue control
- Ensure regular, on-going communication (e.g., pre-shift briefings, staff meetings) is occurring with Management team and associates
- Continually communicate a clear and consistent message regarding departmental goals to produce desired results and model desired service behaviors in all interactions with guests and associates
- Responsible for establishing and maintaining department standards in order to achieve departmental goals for Forbes and Leading Quality Assurance inspections
- Assist in associates’ continued development and growth potential
- Manage work performance
- coach team by providing specific feedback for improve performance
- Conducts 90 day, quarterly and annual performance appraisal, as well as regularly scheduled one-on-one meetings with direct reports according to Rosewood guidelines
- Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns
- Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary
- Encourages participation in annual internal guest opinion survey
- Support Restaurant and Bar Director with holding managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented
- Develops and updates policies and procedures, as related to the departmental service standards in our venues, while ensuring compliance to the same for consistency across the group
- Assist with payroll, labor, expense and financial statements to determine departmental operations performance against budget
- Works with team to determine areas of concern and establish ways to improve the department’s financial performance
- Leads cost containment efforts within operations with support from Finance and the Restaurant and Bar Director
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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