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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $85,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Employee training and development
Job Description
FirstService Residential is a leading property management company specializing in the management of residential communities, including condominiums, homeowner associations, and rental properties. Renowned for its commitment to quality service and community satisfaction, the company emphasizes a professional, collaborative approach to managing properties and enhancing the resident experience. With a broad national footprint, FirstService Residential integrates innovative technology and dedicated management to provide comprehensive services tailored to the unique needs of each community it serves. The company's culture fosters inclusivity, employee development, and operational excellence, establishing it as a top choice for professionals seeking growth in property and hospitality management.
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Job Requirements
- Bachelor’s degree or Associates degree or equivalent Food and Beverage or Hospitality experience
- Five years customer service experience
- Five years food and beverage experience
- Five years supervisor or managerial experience in the food and beverage industry
- Knowledge of and compliance with Alcohol and Beverage Control (ABC) laws and requirements
- Flexible schedule availability
- Ability to multi-task effectively and efficiently with strong attention to detail
- Ability to communicate effectively with all levels of management employees members and other stakeholders
- Ability to handle pressure and meet deadlines
Job Qualifications
- Bachelor’s degree or Associates degree or equivalent Food and Beverage or Hospitality experience
- Five years customer service experience
- Five years food and beverage experience
- Five years supervisor or managerial experience in the food and beverage industry
- Knowledge of and compliance with Alcohol and Beverage Control (ABC) laws and requirements
- Ability to multi-task effectively and efficiently with strong attention to detail
- Ability to communicate effectively with all levels of management employees members and other stakeholders
- Ability to handle pressure and meet deadlines
- Flexible schedule availability
Job Duties
- Manages service aspects in all food and beverage assigned areas and events and acknowledges greets and thanks all members and guests
- Manages all dining areas to ensure proper room preparation including set-up of tables chairs linens table settings glassware etc
- Confirms that all service staff are in proper uniform and adhere to FirstService Residential Dress Code
- Hires manages and trains staff in all technical and non-technical aspects of their role including standards of quality and service
- Creates maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
- Communicates with service and kitchen staff regarding reservations and/or special events
- Conducts pre-shift pre-meal and/or pre-event meetings with all necessary staff
- Evaluates and supervises performance and carries out disciplinary action as needed in accordance with FirstService Residential policies and applicable laws
- Makes rounds of all food and beverage outlets to ensure member/guest needs are met
- Responsible for employee relation issues and reviews incidents with General Manager
- Conducts beverage china glass and silverware inventories
- Opens and closes dining room(s) and/or Clubhouse on a regular basis ensuring all is secure and all lights equipment doors etc are turned off and/or locked
- Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff
- Works with remaining staff to complete tasks effectively and efficiently
- Fills in as Server Host Wait Assistant Bartender etc to relieve back-up staff during peak periods or when short staffed
- Controls costs of all food and beverage outlets by assisting management in purchasing maintaining profit and loss controls and monitoring labor costs following demand patterns budget and local labor laws
- Trains all staff in safety sanitation food preparation food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
- Maintains member and guest satisfaction by handling inquiries concerns or comments and providing solutions acquiring feedback from members/guests and co-workers to ensure satisfaction and implement service improvement ideas
- Collaborates with Executive Chef in creation of menus and menu pricing as requested
- Communicates and teams well with other departments ensuring appropriate staff levels for all events and assigned responsibilities are carried out
- Performs other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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