Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has rapidly expanded its presence across Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties, representing an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues annually. Highgate provides expert guidance at all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. The company is noted... Show More
Job Requirements
- Long hours sometimes required
- Medium work capacity involving lifting up to 50 pounds occasionally and/or 20 pounds frequently or constantly
- Attend all hotel required meetings and training
- Participate in manager-on-duty coverage as required
- Maintain regular attendance according to scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations
- Maximize productivity efforts and assist in problem solving
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 4-year college degree and at least 2 years of related experience
- or a 2-year college degree and 3 or more years of related experience
- Proficient in Windows and company-approved spreadsheets and word processing
- Knowledge of food and beverage preparation techniques, health department rules, liquor laws and regulations
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns of employees and guests
- Ability to multitask and prioritize to meet deadlines
- Attentive, friendly, courteous, and service-oriented manner
- Ability to handle problems anticipating, preventing, identifying and solving issues
- Ability to understand and evaluate complex information from various sources
- Ability to maintain confidentiality of information
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Assist in supervising all food and beverage personnel
- Respond to guest complaints promptly
- Assist in preparing the F&B budget and monitor department performance including forecasting
- Monitor industry trends and take action to maintain competitive and profitable operations
- Work collaboratively with other F&B managers and keep them informed of ongoing issues
- Keep immediate supervisor informed of problems or matters requiring attention
- Assist in coordinating and monitoring all phases of loss prevention in the F&B department
- Prepare and submit required reports on time
- Organize and conduct regular department meetings
- Monitor quality of service and product
- Cooperate in menu planning and preparation
- Ensure timely purchases within budget allocation
- Oversee employee cafeteria operations
- Ensure compliance with liquor laws, health and sanitation regulations
- Ensure departmental compliance with standard operating procedures
- Train department heads on SOPs, report preparation, and technical tasks
- Attend and conduct departmental and hotel training sessions
- Interview candidates for front-of-house positions and adhere to hiring standards
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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