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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $110,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Learning and Development Programs
cell phone usage reimbursement
Job Description
Fairmont Century Plaza is a prestigious luxury hotel known for its rich history and sophisticated guest experiences. Located in the heart of Los Angeles, it has been a landmark destination since its opening, celebrated for its unique blend of modern luxury and timeless elegance. Previously recognized as the "Western White House" for hosting state dinners and high-profile guests, Fairmont Century Plaza embraces both heritage and innovation. The hotel is part of Accor, a global leader in hospitality, providing an environment where inclusivity, respect, and continuous growth are paramount. Employees at Fairmont Century Plaza benefit from a vibrant workplace culture that... Show More
Job Requirements
- Minimum 5 years experience as Events/Banquet Manager
- Experience in a union property
- Strong food and wine knowledge
- Ability to delegate tasks effectively
- Knowledge of Collective Bargaining Agreement guidelines
- Proven leadership in Food and Beverage operations
- Excellent communication skills
- Flexibility to work mornings, nights, weekends, and holidays
- Proof of eligibility to work in the United States
- Ability to multitask and work under pressure
- Commitment to guest service excellence
Job Qualifications
- Well developed and rounded general management skills with emphasis in Food and Beverage operations
- Minimum of 5 years experience as Events/Banquet Manager
- Experience in a union property
- Ability to delegate tasks and facilitate completion
- Efficient and effective operational skills
- Strong cross functional team player
- Responsive with a sense of urgency
- Focus on guest service
- Strong food and wine knowledge
- Ability to make business decisions based on Event Orders, experience, and collaborative input
- Works tactfully and courteously with guests, staff, and union officials
- Ability to perform varied activities and adapt to change
- Ability to analyze and interpret established policies
- Accepts full responsibility for managing activities
Job Duties
- Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
- Enhance the leadership skills of the event leadership team including decision-making, performance management, function planning, process mapping, and sense of urgency
- Ensure effective working relationships and clear communication with all Heartists and leaders in the Event Department
- Work closely with Catering and Conference Service team to execute client needs, expectations, and timelines
- Attend regular meetings to discuss Banquet Event Orders and event forecasts
- Ensure all functions make a positive visual impact and unforgettable guest experience including ambiance, décor, and service delivery
- Focus on guest satisfaction scores in all duties and interactions
- Attend pre-conference meetings with clients to confirm all relevant details
- Assume responsibility for all banquet facilities including cleanliness, repair and maintenance, reporting deficiencies
- Oversee all Events staff including housepersons, bartenders, servers, and captains
- Optimize Heartist schedules to ensure proper productivity and coverage
- Manage labor in conjunction with Collective Bargaining Agreement guidelines
- Review all information pertinent to events for accuracy in form and execution
- Run the floor and multiple events simultaneously
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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