Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Career advancement potential
Job Description
ASM Global is the global leader in privately managed public assembly facilities, renowned for operating some of the world’s most iconic venues including convention centers, stadiums, arenas, and performing arts centers. The company specializes in providing integrated venue solutions by managing day-to-day operations, marketing, sales, event booking, and catering services with a commitment to excellence and superior customer experiences. Driven by a passion for creating memorable experiences for clients and guests, ASM Global adopts cutting-edge industry standards and tailors approaches to meet the dynamic needs of public assembly venues worldwide. Their core strengths lie in operational expertise, hospitality excellence, and... Show More
Job Requirements
- Minimum 5-8 years of relevant managerial experience in food and beverage industry
- ability to work all shifts including nights, weekends, and holidays
- strong communication skills
- ability to read and interpret operational and safety documents
- ability to perform mathematical calculations related to the job
- ability to follow detailed instructions
- problem-solving skills for standardized situations
- proficiency with MS Word, MS Excel, and point-of-sale systems
- knowledge of MICROS a plus
- prior experience in hotel or convention center environment preferred
- understanding of union policies and collective bargaining agreements
Job Qualifications
- Minimum 5-8 years of proven experience in a high level food and beverage managerial role
- ability to work all shifts including nights, weekends and holidays as needed
- good written and verbal communications skills
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- ability to execute instructions furnished in written, oral, or diagram form
- ability to deal with problems involving several concrete variables in standardized situations
- proficiency with MS Word, MS Excel, and POS Proficient
- MICROS experience a plus
- prior hotel and convention experience a plus
- familiarity working with unions and an understanding of CBA rules
Job Duties
- Support Director of Operations in executing major events by directing managers, supervisors, as well as union and non-union employees
- preserve and execute excellent levels of internal and external customer service
- maintain a strong presence on the floor during events to oversee execution of plans and services
- work closely with clients before and during events to ensure their needs are met
- enforce food service sanitation and safety, food handling procedures
- coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
- responsible for guiding and training food service managers
- work with managers and Scheduling Department regarding proper staffing levels for events
- participate in recruitment for union and non-union positions
- effectively manage and discipline employees in accordance with ASM Global policies and progressive discipline as outlined in appropriate CBA
- managing any conflicts or service issues with managers and employees
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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