Assistant Director of Catering & Convention Services
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,200.00 - $88,900.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Hilton travel benefits
Free lunch
parking
Job Description
DoubleTree by Hilton Miami Airport Convention Center is a premier hotel conveniently located just south of Miami International Airport, adjacent to the Blue Lagoon Business District. This vibrant hotel features 334 well-appointed guestrooms, onsite dining options, a fitness room, an outdoor pool, a business center, and complimentary high-speed internet access. Renowned for its expansive event spaces, the property boasts 24,000 square feet of retail space, 20,000 square feet of hotel meeting and function space, and an impressive convention center with 152,000 square feet dedicated to meetings, events, and exhibits. The DoubleTree brand is recognized globally for its welcoming atmosphere and... Show More
Job Requirements
- High school graduate
- Some college or business school training
- Minimum of 5 years hospitality experience
- 3-4 years previous experience in restaurant and/or related banquet experience
- Strong sales and interpersonal skills
- Knowledge of sales negotiation and closing process
- Professional phone etiquette and writing skills
- Ability to clearly communicate in English
- Prefer Spanish as a second language
- Ability to provide legible communication
- Ability to compute basic mathematical calculations
- Knowledge of Windows, Word/Excel and Delphi
- Previous training in guest relations
- Ability to remain stationary for extended periods
- Ability to be mobile and walk for extended lengths
- Sedentary work with occasional lifting up to 25 pounds
Job Qualifications
- Ability to provide legible communication
- Ability to compute basic mathematical calculations
- Knowledge of Windows, Word/Excel and Delphi
- Previous training in guest relations
- Ability to remain stationary at assigned post for extended periods of time
- Ability to be mobile/walk for lengths at a time
- Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Strong sales and interpersonal skills
- A minimum of 5 years hospitality experience
- Professional phone etiquette, writing skills and knowledge of Microsoft Office
- Some college or business school training
- High school graduate
- 3-4 years previous experience in restaurant and/or related banquet experience
- Knowledge of sales negotiation/closing process
- Ability to clearly communicate with proper grammar in English with guests/visitors and hotel personnel to their understanding
- Prefer Spanish as a second language
- High level of creativity
- Thorough knowledge of the restaurant’s overall layout, rate structure and capacities
- Tenaciously owns sales/promotional opportunities
- Adept on Delphi systems and Catering Database
- Well organized, detail oriented with excellent follow-up
- Must possess excellent communication skills both internally and externally
- Needs to possess nimbleness by changing with the needs of the Hotel
Job Duties
- Manage daily operations of the convention service office
- Handle financials of the department
- Execute contracts
- Make decisions that impact the operations
- Assist and coach the convention service and catering manager(s)
- Effectively plan, execute, and oversee meetings and food and beverage services
- Negotiate catering food and beverages with clients
- Review and monitor banquet food and beverage revenue
- Delegate specific tasks to staff members
- Communicate with staff and the operating department
- Maintain file turnover process and assist in assigning group files based on customer needs and management availability
- Develop Conference Assistants to understand the policies and procedures of convention services and provide outstanding customer service
- Schedule Conference Assistants with Banquet operations team
- Facilitate BEO Meetings
- Handle larger and most prestigious groups, communicating directly with the group/customer contact
- Spend time on direct selling
- Actively understand and implement the sales process
- Maintain appropriate balance of account maintenance and prospecting for new business
- Establish and maintain effective and profitable relationships with customers
- Responsible for achieving catering budgeted revenue
- Assist Director of Sales & Marketing developing specific goals/strategies in assigned territory to positively impact revenues
- Thorough knowledge of property, space, capacities, concept/food style (menus)
- Familiar with hotels' competitive set and shared accounts
- Communicate a clear sense of strategic direction and goals for assigned territories/markets
- Keep up on industry trends and seek creative ways to infiltrate markets/accounts
- Act as conduit between the catering/restaurant and hotel teams
- Provide appropriate/necessary information to ensure proper operations of the department
- Maintain accurate and thorough notes/traces for accounts within the PMS and Catering Database
- Review and update menus/packages/upgrades, as requested to satisfy customer needs/maximize revenue
- Create appropriate sales collateral and tools for department
- Assist in reviewing and updating menus/packages, as requested to satisfy customer needs/maximizing revenue
- Assist in creating appropriate sales collateral tools for the department to maximize revenue
- Organize and represent restaurant at off-premise/charity events
- Join and attend appropriate market organizations
- Complete weekly, monthly, quarterly and annual production reports
- Provide weekly/monthly sales activity reports
- Supervise execution of banquets on occasion
- Assist with additional reports and/or special projects as assigned by the Director of Sales & Marketing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: