Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Spokane Tribe Resort Casino is a premier entertainment and hospitality destination located in the Spokane region. Known for its exceptional guest service and dynamic casino environment, the resort offers a variety of gaming options, dining venues, and entertainment experiences for its visitors. The resort operates multiple beverage outlets including casino bars, service bars, and floor service stations, as well as supporting banquet and special event beverage operations. Spokane Tribe Resort Casino prides itself on delivering quality service in a vibrant and guest-focused atmosphere while maintaining strict compliance with regulatory standards. The resort is committed to fostering a positive and inclusive... Show More
Job Requirements
- Bachelor's degree in hospitality management business administration or related field
- Minimum seven years of progressive beverage operations experience in a casino resort or multi-outlet environment with at least five years in a senior management role
- Ability to obtain and maintain applicable Gaming License through the Spokane Tribal Gaming Commission
- Must have and maintain valid MAST Liquor permit as well as a Food Handlers Card
- Strong knowledge of beverage operations mixology and industry trends
- Proficiency in budgeting forecasting and cost management
- Experience in procurement software and beverage delivery systems
- Excellent leadership communication and problem-solving abilities
- Ability to operate in a working environment with varying levels of crowds noise and smoke
- Capability to stand and walk for long periods and lift or move up to 75lbs with or without assistance
Job Qualifications
- Bachelor's degree in Hospitality Management Business Administration or related field
- Minimum seven years of progressive beverage operations experience in a casino resort or multi-outlet environment with at least five years in a senior management role
- Strong background in operational leadership financial management and staff development
- Demonstrated success in driving guest satisfaction and revenue growth through effective beverage programming and execution
- Comprehensive knowledge of beverage operations mixology and industry trends
- Strong financial and business acumen with expertise in budgeting forecasting and cost management
- Proficient in procurement software systems for ordering vendor management and inventory control
- Experience with beverage delivery and monitoring systems to manage pour control loss prevention and integration with POS
- Excellent leadership communication and problem-solving skills
- Proficient in MS Office advanced Excel POS and inventory system experience
Job Duties
- Direct daily operations of all beverage outlets ensuring efficiency profitability and compliance
- Supervise and support Beverage Managers Supervisors and team members in the execution of beverage programs and service delivery
- Ensure bar operations meet guest satisfaction cleanliness safety and brand standards
- Support the Director of Food & Beverage in implementing departmental strategies goals and initiatives
- Manage beverage budgets forecasts labor planning and financial reporting
- Monitor beverage costs inventory and labor to achieve profitability targets
- Recommend cost-control measures and operational improvements to maximize revenue
- Assist the Director with vendor negotiations and purchasing agreements
- Recruit train mentor and evaluate beverage management and supervisory staff
- Maintain MAST or applicable Alcohol Service Certification for all team members
- Establish clear expectations conduct performance reviews and provide consistent and constructive feedback both formal and informal
- Build a positive work culture that fosters accountability teamwork and high performance
- Ensure all beverage outlets deliver consistently exceptional guest experiences
- Respond to and resolve escalated service concerns in a timely and professional manner
- Continuously monitor guest feedback and recommend service improvements
- Maintain compliance with Spokane Tribal Gaming Commission regulations Washington State liquor laws and Health Codes
- Uphold internal controls policies and accountability systems to safeguard assets
- Investigate and report any compliance concerns or irregularities to the Director
- Perform other duties as assigned or required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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