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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $99,000.00
Work Schedule
Standard Hours
Job Description
The Philadelphia Marriott Downtown, located at 1201 Market Street in the heart of Philadelphia, Pennsylvania, is a distinguished hotel within the Marriott International portfolio. Known for its exceptional guest services and prime location, the hotel caters to both business and leisure travelers seeking comfort, luxury, and unparalleled hospitality. Marriott International is a global leader in the hospitality industry, with a reputation for delivering excellence across its extensive network of hotels and resorts worldwide. The Philadelphia Marriott Downtown exemplifies this tradition of quality and service, providing guests with an exceptional stay through its well-trained staff, upscale amenities, and commitment to customer... Show More
Job Requirements
- High school diploma or GED
- Two years of experience in guest services, front desk or related professional area
- Or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- Excellent interpersonal and communication skills
- Ability to lead and motivate team members
- Strong problem-solving and conflict resolution skills
- Availability to work full time in Philadelphia, Pennsylvania
- Commitment to maintain high standards of service
- Ability to handle guest complaints effectively
- Familiarity with front office policies and procedures
- Proficiency in hospitality software systems
- Willingness to participate in ongoing training and development
Job Qualifications
- High school diploma or GED
- Two years of experience in guest services, front desk, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong leadership and interpersonal skills
- Excellent communication skills
- Ability to manage and motivate a team
- Proven problem-solving abilities
- Experience handling guest complaints and conflict resolution
- Knowledge of front office operations and procedures
- Financial acumen in managing departmental budgets
- Capability to develop and implement improvement plans
- Competency in using hospitality management systems
- Ability to work in a fast-paced environment
- Commitment to delivering exceptional customer service
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Advocates sound financial/business decision making
- Demonstrates honesty/integrity
- Leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Supervises and manages employees and day-to-day operations
- Ensures employee recognition is taking place
- Establishes and maintains open, collaborative relationships with employees
- Manages day-to-day operations ensuring quality and customer expectations are met
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Handles complaints, settles disputes, and resolves grievances and conflicts
- Strives to improve service performance
- Collaborates with Front Office Manager on continual service improvements
- Communicates clear and consistent messages regarding Front Office goals
- Participates in corrective action plans based on guest feedback
- Emphasizes guest satisfaction and continuous improvement
- Provides exceptional customer service beyond expectations
- Improves service by assisting individuals to understand guest needs
- Serves as a role model demonstrating appropriate behaviors
- Sets positive example for guest relations
- Displays outstanding hospitality skills
- Empowers employees to provide excellent customer service
- Interacts regularly with customers to obtain feedback
- Provides feedback to employees based on service observations
- Handles guest problems and complaints effectively
- Implements customer recognition/service programs
- Ensures compliance with Front Office policies, standards, and procedures
- Monitors credit policies adherence to reduce bad debts and rebates
- Provides information to supervisors and co-workers by various communication methods
- Analyzes information to choose best solutions and solve problems
- Updates executives, peers, and subordinates on relevant information timely
- Functions in place of Front Office Manager in absence
- Communicates critical information from convention meetings to staff
- Participates in department meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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