Assistant Director for Membership and Operations
Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Professional development opportunities
Employee wellness programs
Job Description
Santa Clara University is a prestigious Jesuit institution located in the heart of Silicon Valley that is dedicated to fostering academic excellence, diversity, community engagement, and service to others. The university strives to create an inclusive environment that nurtures students' intellectual and personal growth by upholding core Jesuit values and emphasizing holistic education. Recognized for its commitment to preparing students for meaningful careers and responsible citizenship, Santa Clara University offers a vibrant campus life with extensive resources, including its renowned Campus Recreation program. Campus Recreation at Santa Clara University plays a vital role in enhancing the university community's health and... Show More
Job Requirements
- Bachelor's degree
- Two or more years of experience in collegiate environment including student development and supervision
- American Red Cross CPR/AED and First Aid instructor certification or American Red Cross Lifeguard/CPR/AED and First Aid certified with willingness to get instructor certified within first 90 days
- Ability to work flexible hours including evenings and weekends
- Willingness to pass criminal, credit, and/or education background checks if conditionally offered the position
- Ability to travel to various campus locations and off-site events
- Ability to perform physical tasks such as prolonged computer use and occasional outdoor work
Job Qualifications
- Bachelor's degree required, master’s degree preferred in a related field
- Two or more years of experience in a collegiate environment with student development and supervision, preferably in Campus Recreation programming
- Knowledge and support of the Jesuit tradition and commitment to diversity and community
- Strong oral and written communication skills, including workshop delivery and public speaking
- Organizational and time management skills including multitasking and project completion
- Commitment to superior customer service
- Proficiency with technology related to daily processing and statistical tracking
- Experience with recreation services software and scheduling systems
- Demonstrated ability to exercise sound judgement and decision-making
- Experience developing, implementing, and evaluating aquatics and membership programs
- Proven track record of managing and mentoring student staff
- American Red Cross CPR/AED and First Aid instructor certification or willingness to obtain instructor certification within 90 days of employment
Job Duties
- Manage the day-to-day operations of the Pat Malley Fitness and Recreation Center including front desk and weight room service areas
- Assist with oversight of additional Campus Recreation facilities such as Bellomy Field and Running Track
- Collaborate with Athletic Department on shared facilities including Sullivan Aquatic Center and Degheri Tennis Center
- Develop and oversee scheduling and administration of programs using the facilities
- Oversee documentation and management of injury reports, incident reports, and CPR/AED and first aid certifications
- Use data-driven decision making for processes like setting break hours and membership marketing
- Manage communication and records related to guest passes, memberships, and locker services
- Create and maintain various memberships to increase revenue including alumni, spouse, minor, and summer community memberships during non-peak hours
- Communicate with members via newsletters, surveys, and retention efforts
- Manage and troubleshoot access software used for membership and facility management
- Maintain website and promote programs through social media
- Oversee weight room equipment service contract and equipment
- Mentor, recruit, hire, train, schedule, supervise, and evaluate student staff including Facility Supervisors and Service Desk Representatives
- Conduct bi-monthly and monthly student staff meetings
- Implement training sessions in customer service, diversity, and emergency response
- Develop and implement facility and member services policies and procedures
- Assist with department policies, safety, risk management, event planning, and student orientations
- Ensure compliance with university, state, and federal laws, policies, and regulations
- Provide leadership in cash handling and accounting operations related to front desk sales
- Assist with managing operations and student wage budgets
- Serve as interim in program areas and assist with emergencies
- Maintain professional involvement and support long-range strategic planning
- Inventory and maintain facilities and membership equipment
- Advocate for all Campus Recreation program areas
- Serve on university committees
- Instruct American Red Cross certification classes as needed
- Maintain relationships with university departments and members
- Promote inter-departmental communication and cooperation
- Seek supplemental funding via grants and sponsorships
- Support sustainability initiatives
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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