Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,600.00 - $85,600.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Firestone Country Club is a prestigious golf and country club located in Akron, Ohio, known for its exceptional amenities and commitment to providing an unparalleled experience to its members. As a distinguished establishment in the hospitality and service industry, Firestone Country Club is part of Invited, the largest owner and operator of private clubs nationwide. Since its inception in 1957, Invited has operated with a mission to build relationships and enrich the lives of its members, guests, and over 17,000 employees. The company oversees more than 130 country clubs, city clubs, and athletic clubs, all offering top-tier amenities including championship... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in club management or related field within the food and beverage industry
- Comfortable handling highly confidential information
- Completion of relevant food and beverage training modules
- Proficiency in computer skills including spreadsheet software
- Strong leadership and effective communication skills
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in club management or related field within the food and beverage industry
- Bachelor's degree in a relevant field preferred
- Preferred certifications include food handlers, alcohol safety, TABC, and CPR
- Must be comfortable handling highly confidential information, such as member and employee data
- Completion of all food and beverage online training modules including service training, host training, bartender training, server assistant training, banquet server training, beverage cart attendant training, kitchen employee training, food and beverage refresh training, culinary safety, food safety, and alcohol safety
- Proficiency in computer skills including spreadsheet software
- Strong leadership and effective communication skills
Job Duties
- Maintain exceptional member relations by creating a high-quality environment through staffing, programming, service operations, and maintenance
- Communicate with members individually and in groups to ensure the club exceeds their expectations
- Collaborate with the food and beverage team to develop and implement innovative ideas
- Ensure service teams are trained to deliver exceptional service to create memorable moments for members, including interactive dining, table-side service, and promoting specialty items
- Implement service recovery programs, ensuring staff is trained to handle and resolve member concerns effectively
- Create an excellent work environment centered on teamwork and mutual respect, focusing on member satisfaction, practicing the 3-steps of service, and meeting revenue objectives
- Select, train, and develop a qualified service excellence staff that understands the importance of member satisfaction and retention/attrition
- Utilize performance review systems, cross-training, and developmental planning to foster career advancement for employees
- Implement specific training programs to ensure club staff consistently provides high-quality service and products to members
- Conduct daily line-ups with the service team to review event details and menu items, holding weekly training sessions to reinforce standards
- Oversee front-of-house scheduling, ensuring labor targets align with the budget
- Ensure all expense control systems are in place, closely monitor department expenses, and maintain proper revenue-to-payroll ratio
- Utilize forecasting systems to anticipate needs
- Manage scheduling and time reporting for all service personnel, ensuring accuracy in hours worked and adherence to time management policies
- Complete scheduled inventories and ensure that proper administrative procedures are followed
- Ensure compliance with federal, state, and local food sanitation and safety regulations
- Stay informed of updated laws and guidelines, communicating these to the team
- Conduct daily walkthroughs in all front-of-house areas to maintain standards of cleanliness, safety, and service
- Support the Director of Food and Beverage in executing menus, promotions, and programs according to club standards
- Interact professionally with members and guests, accommodating changes and last-minute requests as needed
- Success in this role is measured by maintaining high standards in service, cleanliness, and safety, while fostering strong employee relations and development
- The Assistant Director supports the Food and Beverage Director in achieving annual sales and profitability goals across all front-of-house operations and ensures the club consistently exceeds member expectations through strong leadership and management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities